Posts How logistics organisations can safeguard against fuel volatility & rising prices

How logistics organisations can safeguard against fuel volatility & rising prices

In this Article

Fuel volatility has become one of the most significant challenges facing logistics leaders. The industry is highly susceptible to variability, and with ongoing disruption in global energy markets, rising fuel prices are driving up operating costs and putting wider network performance under strain. 

Amidst the uncertainties, one thing is clear: logistics leaders must act now to prevent losses in their networks. So, what does this fuel volatility and rising uncertainty mean for the industry and how can leaders counter these effects? 

What fuel volatility means for logistics operations

Three themes are emerging consistently across the sector. 

Efficiency becomes non‑negotiable

Tiny inefficiencies scale fast across a fleet. What was once considered a “good enough” plan that worked at £x/litre often will not survive at £y/litre.  

As fuel costs increase, efficiency is no longer a nice-to-have. Downstream, domestic fleets are particularly impacted, as higher fuel prices amplify the cost of everyday decision-making from route choice and stop density to vehicle utilisation and realistic drive times.  

Cost forecasts must reflect real operations

Forecasting costs is more than just refreshing a spreadsheet. It is about grounding forecasts in what happens on the road, not what logistics leaders hope a plan will deliver.  

While many cost models rely on planned mileage and theoretical routes, rising fuel prices expose a gap between what was planned and what happened, which becomes expensive quickly.  

Re‑forecasting in this environment requires operational truth: understanding real mileage, real execution behaviour and where cost is genuinely being added, not assumed away. 

Route compliance becomes the lever that matters most

Optimisation only creates value when executed. If the plan is not followed, you are not just missing savings, but layering on cost through extra miles, minutes and exceptions.  

Route deviations, congestion and last‑minute re-planning add unplanned miles at much higher costs per mile. Extended upstream transit times increase pressure on domestic distribution to recover service levels, often at the expense of fuel efficiency. Fleet and light commercial vehicles have been swelling the electric vehicle (EV) market, so logistics organisations in a position to adopt electric vehicles (EV) into their fleet can further reduce their fuel dependency and cut costs.  

How can logistics leaders counter the effects?

Logistics organisations that are coping best with fuel volatility are the ones treating efficiency as an ongoing operational discipline, not a one‑off optimisation exercise. Those prioritising the optimisation of their logistics operations via the most advanced algorithms and real-world data will stay afloat amidst uncertainty.  

Planning optimal routes

When fuel prices rise, every unnecessary mile becomes a direct hit to margins. Organisations can counter this by using CACI’s advanced route optimisation to continuously minimise distance travelled, time on the road and fuel consumed – without compromising service levels.  

By dynamically calculating the most efficient routes using advanced algorithms, organisations can reduce empty miles, avoid congestion and balance workloads more effectively across fleets. 

Focusing on operationally realistic routes

Organisations that account for vehicle constraints, compliant roads and what drivers experience on the ground are creating the most operationally realistic routes and best placed to counter the effects of fuel volatility.  

Closing the loop between planning & execution

Leaders shifting from planning quality alone to execution quality can:  

  • Understand where and why deviations occur  
  • Distinguish necessary exceptions from avoidable behaviour  
  • Feed execution insight back into better planning

These help safeguard from fuel volatility and encourage efficiencies. By embedding efficiency as a discipline, grounding forecasts in operational reality and closing the gap between route planning and execution, organisations can move from reactive cost management to predictable and resilient logistics operations, even in uncertain conditions. 

How CACI can help

CACI’s Logistics experts help organisations design efficient routes, re‑forecast costs using real operational data and ensure planned routes are executed. This ensures rising fuel costs do not automatically translate into rising inefficiency. 

Pin Routes, CACI’s route optimisation software, is designed to help organisations cut costs, navigate uncertainties and increase efficiency, so that these rising costs have less of an impact. Pin Live, our delivery and collection management software, helps drivers take the correct detour and improve last-minute decision-making when changes arise on the road. Together, these tools help logistics leaders improve route compliance and maintain predictable operations despite market uncertainty. 

To learn more about how CACI can help your organisation effectively navigate fuel volatility at cost, get in touch with us

Optimise logistics and operations

Home to school transport

Your fully integrated home to school transport ecosystem 

Safer, smarter and more cost‑effective


Local authorities are under unprecedented pressure: rising SEND demand, escalating transport costs, staff shortages and outdated systems that can’t keep pace. CACI brings together pupil intelligence, eligibility data, route optimisation and real‑time journey management into one seamless home to school transport platform.

We help local authorities deliver safer services, reduce spend and improve outcomes for families.

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A unified suite of products for end-to-end management 

CACI’s Impulse, Pin Routes and Pin Live products work together to give local authorities a single source of truth across eligibility, planning, operations and communication. No more spreadsheets, manual replanning or disconnected tools. Just one ecosystem built around pupils, safety and efficiency. 

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Save operational costs 

  • Scale transport operations without adding administrative burden. 
  • Automate planning, ‘what‑if’ analysis and routine tasks. 
  • Achieve more journeys with the same number of vehicles. 
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Improve efficiencies and services 

  • Prioritise and replan journeys quickly using reusable routes that cut fuel, mileage and driver hours. 
  • Add new tasks instantly and integrate them into existing plans. 
  • Gain full visibility of each child’s journey to strengthen oversight and better support complex needs. 
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Real-time tracking, visibility and communication 

  • Keep parents, schools, providers and councils informed with real‑time updates, reducing manual calls and emails. 
  • Access centralised dashboards and reporting to simplify compliance, audits and performance monitoring. 
  • Track journeys, attendance and vehicle movements in real-time to strengthen safeguarding and operational control. 
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Strengthen ESG and resident‑centric operations

  • Deliver reliable services with a centralised SEND view, ensuring safe, compliant transport for every child. 
  • Reduce fuel, maintenance costs and CO₂ emissions through more efficient routing. 
  • Increase driver and family satisfaction with optimised journeys that consistently meet individual needs. 

Start transforming your home to school transport service 

Whether your priority is reducing spend, improving safeguarding, modernising systems or simplifying daily operations, CACI’s integrated HTST ecosystem gives you the tools to deliver safer, smarter and more sustainable transport. 

Case study

Using the Bedrock Agent to respond to customer queries

Summary

The CACI team has developed a method using Amazon Bedrock Agent to respond to customer queries. 

Industry

Technology

Products used

Challenge

CACI has multiple software products and most of these products have their help pages. These help pages are hosted in different environments using different formats. When customers have any questions related to the products to related to how to do things, they go to these sites/documents, browse through the pages and finally find the answer. This process is not user friendly and often wastes a lot of valuable time. Some products have help pages saved in different files, which makes finding answers more difficult.  

The challenge was to find a way to easily find answers to questions from the help manual(s). 

Solution

CACI resolved this challenge using Amazon bedrock agent and demonstrated this in Pin Routes. Users can click on the icon and ask questions. The agent returns satisfactory answers. If the agent cannot find answers to the questions in the manual, it returns a message saying it could not find the answer to the questions. 

Amazon bedrock agent has some advantages over other technologies that were investigated: 

  • Native AWS services. Low setup effort and maintained by AWS. 
  • Built in Guardrails, blocking harmful queries and inappropriate responses 
  • Well documented API and SDK support allowing for relatively easy integration
  • Functionality can be extended as required 

AI backend can be standardised across multiple products and services, the integration will vary. 

Results

Amazon bedrock agent has revolutionised how customers access the help or retrieve answers to their questions. 

This granular view is a game-changer for any organisation or product wanting to improve user experience and increase the usage of the products. 

Bedrock Agent - A screenshot of the implementation of the Amazon Bedrock agent in Pin Routes

Case study

How CACI helped optimise utilisation of storage capacity across the MoD estate

Summary

The MoD is the UK’s second largest landowner, in possession of 1.1 million acres across the UK (2% of the country’s landmass). Land Usage and Management is crucial to the MoD’s operation and CELLA is paramount in carrying out these critical activities.

In 2020, the Warehousing and Distribution Optimisation (WDO) began a programme to better understand and manage the estate. The WDO needed a central repository that would supply a consolidated view of the wider MoD landscape to bolster planning and decision-making. The solution needed to offer evidence and operational data for the MoD’s ability to function, with a high standard of consistency, accuracy and analytical reporting. This was crucial to the WDO’s objective of increasing efficiency and using reliable evidence to manage efforts, storage capabilities and limitations.

Company size

10,000+

Industry

Defence, National Security, Transportation & Logistics

Services used

Products used

Challenge

The MoD struggled to easily understand the space it maintains and the attributes of its various storage locations. This restricted their planning and decision-making for military operations or civil requirements, particularly storing PPE reserves during the COVID-19 pandemic. Warehousing and other storage facilities were managed on an individual basis without a centralised database or management system, and data storage was often highly siloed.

The WDO decided upon a bespoke solution delivery approach, as there was no readily available commercial off-the-shelf tool that met their complex requirements. The system needed to prompt users (via email) to provide updates, with the frequency of updates having to be configurable based on need (e.g. data for short-term storage facilities should be updated more often than longer-term facilities.)

The data held on the solution needed to be comprehensive, including everything from basic facility type to state of repair and security factors.

Understanding the space available and its attributes

Restrictions on planning and decision-making

Solution

CACI worked with the WDO to optimise and classify their raw data and understand usage and users’ needs. Using Mood’s no-code software, CACI rapidly deployed an integrated solution that put relevant information at the fingertips of decision-makers.

A one-click/two-click navigation created an optimal user experience and encouraged the MoD’s goal of promoting self-sufficiency. Standardised terms and references enabled users to search the entire system, additional permissions-based access could be granted for those users who require it and automated email reminders prompted efficient action.

The Mood platform CACI delivered allows the input data to be filtered and combined in multiple ways to supply answers to operational and planning challenges, such as readiness for military or civilian emergency operations. Functional aspects such as the frequency of automated prompts is configurable to meet local conditions. Data can be exported for secondary reporting (e.g. using Power BI tools).

The frequency of email reminders can be configured on a site-by-site basis to ensure data is updated for sites where storage requirements change regularly while keeping effort low for sites used for long-term storage.

Results

Over 300 buildings are now listed within this tool and WDO users are working towards achieving comprehensive estate coverage. The WDO’s understanding of their operational assets and storage buildings has improved, helping them decide whether particular locations or sites are right for particular actions to optimise their estate. Since delivering the first phase of this programme, we have extended the CELLA capability by adding:  

  • Self-sufficiency: As the solution was being handed over to a central support desk, we ensured that wherever possible, users could maintain the solution themselves and not rely on CACI.  
  • User-specific information: Users’ home screens were updated to showcase information immediately, allowing them to focus on what needed to be done.  
  • Streamlined administration: Users can now access all necessary information about storage sites in one place without having to telephone individual sites and speak to multiple people. Stored items can be located and, just as importantly, storage opportunities can be identified quickly. 

The CELLA Data Management Tool (CDMT) team are now working their way around the country to load further sites and hardstandings into the tool. This will give the MoD greater insight into their estate of buildings that is expanding in the face of global instability. 

Case study

How CACI’s optimisation software gave Agrovista a 10/10 experience

Agrovista logo

Summary

When Agrovista, a leading supplier of agronomy advice, farming services and seed and crop protection products, wished to grow but faced unpredictable challenges when trying to do so, it became clear that data and technology would be crucial in supporting their growth ambitions. 

Agrovista delivers agronomic potential to their customers by helping them manage their operations more efficiently and profitably. To do this, their services are provided in two streams: one being as specialists from the business who visit farms to assess disease pressure, weeds, infestations and nutrient deficiencies to increase the yield, the other as logistics and support teams that focus on the delivery of the solutions to any problems that arise in the specialists support stage, such as the provision of pesticides or nutrients.  

Company size

500

Industry

Agriculture

Summary

When Agrovista, a leading supplier of agronomy advice, farming services and seed and crop protection products, wished to grow but faced unpredictable challenges when trying to do so, it became clear that data and technology would be crucial in supporting their growth ambitions. 

Agrovista delivers agronomic potential to their customers by helping them manage their operations more efficiently and profitably. To do this, their services are provided in two streams: one being as specialists from the business who visit farms to assess disease pressure, weeds, infestations and nutrient deficiencies to increase the yield, the other as logistics and support teams that focus on the delivery of the solutions to any problems that arise in the specialists support stage, such as the provision of pesticides or nutrients.  

Challenges

Agrovista’s operations team endeavoured to fulfil all customers’ orders and further improve service levels and interactions with customers without losing that focus on core business functions. Due to their planning team’s unfamiliarity with route optimisation software, the business was keen to avoid major changes for the team. They also needed to find a way to efficiently ship products out from their 20 depots across the country, which was particularly difficult in rural areas.

Solution

Agrovista invested in CACI’s route optimisation software. This software was used to plan routes that met Agrovista’s business constraints, including a same-day delivery requirement. The implementation took advantage of the flexible integration options offered by the software, embedding it within Agrovista’s existing systems and automating the route creation process. This meant that compliant and efficient routes were pre-created for the planning team, all within software that they were familiar with. 

Results

The newly automated process for route optimisation helped Agrovista achieve several goals. For example, the ability to plan efficient routes that adhered to all of Agrovista’s unique constraints allowed the business to deliver all orders on time, keeping their customers happy and minimising costs. The software changes that were made caused minimal disruption to staff and the wider business, instead increasing the time-efficiency of the planning and operations teams and simplifying processes, enabling them to re-focus efforts on the core business.

As one of their top trusted suppliers, CACI’s reactivity and proactivity helped the business achieve their cost-reduction and route optimisation goals and will continue to support their rapid expansion strategically, effectively and at cost. Agrovista was impressed with CACI’s people, systems and processes, scoring CACI a 10/10 for their overall partnership experience. Going forward, Agrovista is actively looking to grow their relationship by adding other products and services from CACI’s logistics portfolio.

Case study

How CACI’s GIS software accelerates business growth for Müller Milk & Ingredients

Muller logo

Summary

Müller Milk and Ingredients Distribution (MMID) is a milk business collecting over a billion litres of raw milk annually, distributing it to supermarkets, convenience stores and wholesaler customers across the UK. MMID has approximately 6,000 delivery points throughout the country and runs a mixed fleet of heavy goods vehicles, ranging from 26-tonne rigid lorries to 44-tonne artics. MMID also owns six dairies and 10 distribution depots along the west side of the country.

Company size

10,000

Industry

Transport & Logistics

Services used

Challenge

MMID is a large and complex business forming several types of delivery points of varying volumes. Due to the thousands of delivery points and farms that the business collects raw milk from, gaining a comprehensive and translatable view of customers has been a complicated task.

A lack of granularity into the visualisation of farms and depots had prevented MMID from innately analysing customer trends and ultimately supplying senior management with a digestible lay of the land that could enhance their decision-making and strategies.

Solution

MMID uses CACI’s market leading GIS platform and unique data solutions to create a map of the UK that highlights where depots, shops and supplies are located. The tool equips MMID with valuable visual insight that far exceeds the capabilities of a data spreadsheet in terms of highlighting customer patterns and trends that can be presented to senior stakeholders concisely. Key findings can be translated via a map when meeting with senior stakeholders and the map can be drawn on directly to illustrate any areas or circumstances that need to be addressed.

Anthony Helm, Central Transport Planner at MMID, explained the impact that having this detailed visual representation of these countrywide locations has had on their business operations.

“We recognise CACI as one of the major players in this sector and the tool as a leading solution. Our work with CACI has spanned over a decade and their ongoing support and consultancy along with the tool itself have made tremendous differences to our location planning processes and outcomes.”

Results

In terms of farm collection, CACI’s GIS tool has supported MMID by effectively refreshing and reviewing the boundaries between various operations. This insight enhances their planning for reducing overall costs and fuel consumption of their fleet, both of which are critical agenda points for the business to tackle when considering their carbon capture. On the delivery side, CACI’s GIS tool has aided MMID in strategically moving their customers to the appropriate delivery profile based on their geographic locations. This has bolstered the entire process of onboarding new customers.

Going forward, MMID is keen to explore additional optimisation products that would enhance their transport planning software, which is where CACI will continue to be one of the trusted providers.

With the climate agenda remaining a high priority for the business, reducing the miles travelled by their fleet and the amount of fuel used will continue to be key points that MMID will address. The business will also focus on optimising their cost savings strategy and assess where they should be heading strategically, which is what CACI’s GIS tool has proven to be particularly useful for. They also anticipate continuing to leverage CACI’s tool for ongoing support regarding the business’ directional strategy when presenting findings to the board.

Case study

How CACI & Ordnance Survey (OS) data helped McQueens Dairies enhance their business, routing & milk delivery

McQueen Dairies logo

Summary

McQueens Dairies is a third-generation family firm that provides doorstep milk delivery. Established in 1995, they began with a single milk round in St. Andrews, Scotland. Fast forward three decades and they deliver to thousands of households throughout the UK.

Over the last six years, CACI and Ordnance Survey (OS) data have been helping McQueens Dairies enhance their business, routing and milk delivery.

Company size

1,000

Industry

Transportation & Logistics

Challenge

House numbers are not always sequential, and in dense housing areas, you can’t always drive to the front of every house. The larger distances that must be travelled in rural areas in addition to the added number of minutes per delivery from where a driver can park to a property’s front door can become costly for the business. Moreover, while the average postcode contains 15 properties, some postcodes can contain up to 100. As a result, even having the correct address does not always eliminate ambiguity. With this in mind, McQueens Dairies contacted OS CACI partner in 2017 with the aim of optimising their routing and reducing that ambiguity to effectively reach customers on a broader scale.

Solution

To optimise their vehicle routing, McQueens Dairies have been using a bespoke solution from CACI called StreetServicer. Underpinned by OS AddressBase, StreetServicer is ideal for microlevel routing, such as meter-reading, milk deliveries or refuse collection. McQueens selected CACI’s StreetServicer as it proved to be the superior solution compared to what other providers they spoke to could offer, and they recognised the tremendous efforts made by CACI to ensure the project would operate successfully.

Microlevel routing from StreetServicer also informs delivery drivers on what side of the road to walk on and when to cross the road. This provides the most optimised journey possible, whether they’re in their milk float or they must park it to carry out the rest of the journey on foot. StreetServicer has been supporting McQueens by equipping their drivers with the most efficient delivery routing rounds down to the exact coordinate.

Results

  • Since adopting CACI and OS data, McQueens Dairies have reduced their fuel consumption by approximately 100,000 miles per year. 
  • 30 minutes per delivery shift have been saved thanks to routes being mapped out for drivers in microlevel detail. 
  • A significant reduction in the burden on administrative staff has been experienced, as it would have taken two full-time staff to manually route all rounds every day. 

Case study

How CACI helped DX to grow business and drive efficiencies

DX Logo

Summary

DX is a well-established provider of a wide range of delivery services to both business and residential addresses across the UK and Ireland. First established in 1975, DX now provides one of the widest ranges of overnight delivery services in the region, as well as logistics services. To cement its market position, DX wanted to optimise operations and enhance business development capabilities around the contract bidding process.

Company size

5000

Industry

Transportation & Logistics

Products used

Challenge

DX instigated a tender with both business development and operational objectives:

Business Development

To introduce a tool to improve the contract bidding process. The solution needed to provide:

– Flexibility to model different datasets from a diverse range of existing and potential clients;
– Data-driven information to determine the most appropriate solution;
– Reliability to provide accurate overheads and costings for the business to plan;
– Speed to produce quality results within short timeframes to aid winning more business;

Operational Use

To implement the most appropriate route planning and optimisation software to bring daily efficiencies and cost savings across multiple contracts. The operational requirements were: 
 
– Significant cost savings 
– Accurate ETAs 
– Flexibility to use on many different types of contract 
– Usability for numerous teams of planners 

Solution

CACI won the tender and implemented its market leading route optimisation solution.

Initially it was rolled out across multiple contracts, being used by different teams of planners, as well as in solution design to support and improve the business development and pricing function. DX have now been relying on CACI for over 10 years to grow their business and keep their staff and customers happy.

Results

DX uses CACI’s solution in business development to model client data for each tender, improving the process and increasing the company’s win rate.  

The route optimisation solution allowed DX to establish a better-structured and more efficient route network. It also allowed them to offer timed deliveries that better suit the needs of the recipients, providing both the recipient and their primary customer with more timely and accurate delivery information.  

These process improvements have introduced efficiency to operations, as well as bringing huge savings by reducing costs. 

Solutions

Supply chain planning

Create a robust, efficient, and agile distribution network

The world of logistics has been impacted by a decade of disruption.

Today, it’s a top priority for supply chains to run robustly and smoothly – paving the way for lower costs and minimised risks.

Effective strategic decision making is critical. How many distribution centres? Where should they be located? What size or fleet makeup is optimal? How do we account for changes in customer demand? How should we react to new trends such as EVs or PUDOs? What happens if there is another huge event, such as COVID or Brexit? Making key decisions is difficult to get right.

Effective distribution network planning involves testing a myriad of scenarios and moving parts to provide realistic, data-driven answers. Our solutions create a digital twin of your network so you can easily make the big decisions that have maximum impact.

Burdened with distribution options?

Knowing how many distribution points you need – and where – can be complex.

Overloaded with supply chain costs?

You’re not alone. It’s easy for supply chain costs to spiral out of control.

Worried your supply chain isn’t fit for purpose?

You need a robust and agile distribution network to keep products flowing to their destinations.

Did you know?

48%

of companies say they are under pressure to improve sustainability in the supply chain.

Source: PwC

54%

of supply chain operators say network disruption is their biggest challenge.

Source: The Economist Intelligence Unit

Where big decisions are easy

Faster supply chain planning with reduced complexity

Minimise risk

When obstacles arise, you need to react and keep your business running normally. Optimal supply chain planning can help manage risk and keep you efficient.

Carry out simulation before investment

Create a digital twin of your distribution network and get insight into your current supply chain and any potential changes. Assess many different scenarios with reliable data on the necessary flows, storage, vehicles, and cost, so you can make informed decisions before you invest.

Meet the green agenda

Hit ESG targets with supply chain planning that lowers carbon emissions. Because when distribution networks are optimal, unnecessary detours are avoided.

Easily adjust to distribution
needs

Product and stock demand can change – affecting supply chain management. Our software helps you plan for mergers, expansions, new product groups, product retractions and any changes in demand.

Factor in PUDO (pick up/drop off) and other trends

Our powerful tools help you factor PUDO points into your supply chain. This way, you’re always able to adapt appropriately to industry trends without compromising on effectiveness.

Meet customer demands

Are you delivering on time? Do you have the right level of products for customer demand in a particular area? Use data analysis to get customers what they need, when they need it.

Testimonial

“When you take into account the improved delivery efficiency, reduction in mileage travelled and the number of vehicles, the savings to Prides Corner Farms start to look really striking. We are growing 20-30% this year, we couldn’t have handled this without CACI’s route optimisation solution.” 

Christian Joseph (IT Manager) and Ray DeFeo (Sales Manager)

Prides Corner Farms

We bring our expertise to you

Leading companies choose our supply chain planning solutions

Flexible and scalable

We pride ourselves on extracting valuable results from any project, of any size – we’re here to tailor our solutions to get the best results for you. We can license the software to you or manage it on your behalf. Our software is cloud based and can be accessed from any browser anywhere, anytime via user interface or API.

Take the best routes

Easily optimise daily routes – from vehicle volumes and capacity to unexpected traffic. Our software lets you cut costs and keep compliant, while using your drivers’ time in the best way.

Bespoke and powerful

Bespoke dashboards meet your exact requirements for different roles at different levels. Access a rich data mine to support the creation – and maintenance – of an effective and powerful supply chain.

Find out more about it

Revolutionise your logistics—Book a personalised demo today

Discover how data-driven solutions can optimise your supply chain, cut costs, and enhance customer satisfaction. See CACI Logistics in action—book your demo to unlock efficiency and gain a competitive edge.

Awards & accreditations

Speak to one of our supply chain planning experts

We’re tried and trusted in this industry and have been involved in supply chain planning for over 15 years. At CACI, we want to support you in transforming your business.

If you’re looking for a demo, want to book a consultation, or both – we’re ready to help you cut the complexity from route planning.

FAQs

Answers to common questions about supply chain planning.

Supply chain planning is the strategic process companies use to keep product movement from suppliers to customers efficient. It involves forecasting demand, managing inventory, and coordinating logistics to meet market demands – while minimising costs and maximising efficiency.

Supply chain planning offers an array of benefits, including improved efficiency and operational costs. Effective planning enhances customer satisfaction with timely product delivery and high quality. It helps to maintain agility in operations, allowing businesses to respond quickly to market changes or disruptions, ultimately leading to a more robust and resilient supply chain.

Our software is designed to be highly flexible and intuitively visual, so you can adapt quickly to demands without stress. It’s scalable and uses cloud-based technology so it can be tailored to exactly what you need.

Solutions

Fleet management software

Keep complete control over your vehicle management

Managing a fleet can be a multifaceted challenge, particularly when it comes to making sure each vehicle is licensed, maintained and inspected regularly.

How do you track the status of each vehicle? How do you ensure all vehicles are roadworthy and compliant with regulations? Our fleet management software provides a complete solution, focusing not just on the vehicles, but an end-to-end system

Worried about keeping compliant?

Keeping up with vehicle inspections, driver certifications and maintenance takes work.

Juggling vehicle cost control?

If your fleet isn’t being managed optimally, penalties, fines and costs can creep in.

Need an easy way to keep track of vehicles?

It can be hard to keep track of vehicle and driver licensing – putting your business at risk.

Did you know?

59%

Fleets using advanced telematics and video-based safety systems saw a 59% reduction in severe accidents.

Source: Lytx 2025 Road Safety Report

80 hours

In 2022, the average driver in the UK lost 80 hours due to traffic congestion alone.

Source: INRIX 2022 Global Traffic Scorecard

Where problems are solved

Fleet management software that keeps you compliant

Use data wisely

Our fleet management systems collect valuable data that can be analysed to improve operational efficiencies, forecast needs and plan for future growth.

Keep compliance in check

Keeping up with vehicle inspections, driver certifications and maintenance ensures compliance, helping avoid costly fines and penalties.

Increase vehicle lifespan

Regular maintenance and monitoring of vehicle health can extend the operational life of fleet vehicles, reducing the need to frequently replace them.

Lower costs

Proper fleet management helps reduce costs associated with vehicle maintenance, fuel consumption and licensing.

Boost driver satisfaction

When drivers feel safe and looked after, they will feel happier in their roles, so you can attract and retain employees.

Meet environment goals

Efficient vehicle maintenance cuts back on fuel consumption and emissions, supporting environmental sustainability.

We bring our expertise to you

Leading companies choose our fleet management software for a reason

Flexible and scalable

Run checks in a live environment, via an intuitive cloud-based interface and via an app for handheld devices.

Easy integration

Integrate with Pin Live and Pin Routes to manage deliveries, collections and routes in real time – for a full audit trail.

Full oversight

Improve operational control – carry out and record vehicle checks, report defects and easily manage vehicles and drivers.

Understand the current landscape

Streamline your logistics with a demo of Pin Live

Book a demo today to see how Pin Live can transform your delivery management. Improve real-time visibility, enhance customer communication, and optimise fleet management with our easy-to-use platform.

Awards & accreditations

Speak to one of our fleet management software experts

We’re tried and trusted in this industry and have been involved in fleet management software for over 10 years. At CACI, we want to support you in transforming your business.

If you’re looking for a demo, want to book a consultation, or both – we’re ready to help you keep fleet management running smoothly.

FAQs

Answers to common questions about fleet management. 

Fleet management involves overseeing, coordinating and maintaining vehicles to enhance efficiency, ensure safety and comply with regulations.

Fleet management software maximises operational efficiency, cuts operational expenses, boosts safety and ensures compliance, all while extending vehicle lifespans and enhancing overall service quality.

Solutions

Delivery management solutions

Transform your delivery management with real-time visibility and control

Managing deliveries and collections can be challenging.

There are many stakeholders to keep happy – from customers and drivers to customer services and transport management. Our solutions and products help you to keep all elements running smoothly, in a live, real-time environment.

We understand the need to have complete visibility into deliveries and collections – here’s an audit trail you can access easily and rely on completely.

Struggling to keep track of deliveries?

Managing a high delivery volume can quickly spin out of control without the right solution in place.

Dealing with spiralling operational costs?

Fuel and driver costs can mount up when you lose visibility of events as they occur.

Finding it hard to retain drivers?

Drivers are in high demand – transport teams are finding it increasingly tricky to recruit and retain.

Did you know?

68%

of shoppers prioritise shorter delivery windows at checkout.

Source: CB Insights

Where problems are solved 

Delivery management solutions that tie up loose ends

Control delivery visibility

Visibility into deliveries and collections equals better resource management. Delivery management software offers real-time tracking, so you can monitor driver locations and the status of deliveries.

Track and trace items

Easily scan products at every stage of the delivery or collection process. This will reduce stock loss through human error, or theft.

Enhance customer service

Place control in your customers’ hands with by giving them a self-serve portal. All customers can check the live-status of all orders, quickly and simply.

Cut customer service costs

Automated communication with regular delivery updates minimises the need for manual intervention by the customer service team. With fewer delivery issues, the need for a high number of customer service employees drops.

Attract and retain drivers

Delivery management software keeps drivers happy by optimising routes to reduce stress, providing clear instructions and real-time updates. Drivers are more content with efficient scheduling and a predictable and manageable workload.

Reduce disputes with customers

Pin Live provides a time-stamped, location-stamped proof of delivery, backed up by photos and signatures – maintaining transparency and accountability. Proof of delivery offers clear, indisputable evidence that packages have been delivered as promised.

We bring our expertise to you

Leading companies choose our delivery management solutions for a reason

Flexible and scalable

Pin Live is designed to run in a live environment, via an intuitive cloud-based interface and an app for handheld devices.

Easy integration

Manage routes in real time by integrating with Pin Routes – giving you a full audit trail and delivery visibility.

Fleet management

Improve operational control – carry out and record vehicle checks, report defects, and easily manage vehicles and drivers. Fully configurable for your organisation.

Understand the current landscape

Streamline your logistics with a demo of Pin Live

Book a demo today to see how Pin Live can transform your delivery management. Improve real-time visibility, enhance customer communication, and optimise fleet management with our easy-to-use platform. Take the first step towards smarter logistics—book now!

Awards & accreditations

Speak to one of our delivery management solution experts

We’re tried and trusted in this industry and have been involved in delivery management solutions for over 10 years. At CACI, we want to support you in transforming your business.

If you’re looking for a demo, want to book a consultation, or both – we’re ready to help you keep delivery management running smoothly.

FAQs

Answers to common questions about delivery management. 

Delivery management involves overseeing the entire process of transporting goods from suppliers to customers. It includes real-time tracking, driver coordination, and ensuring timely, accurate deliveries.

Effective delivery management improves operational efficiency, reduces costs, enhances customer satisfaction, and provides visibility and accountability throughout the delivery process.

Pin Live enhances operational control, simplifying the management of daily operations and reducing costs. It provides better visibility for customers, improving service and fostering loyalty. By reducing customer service calls, it lowers associated costs.

Additionally, it simplifies vehicle fleet management, ensuring more efficient and effective utilisation of resources. Plus, it integrates with Pin Routes for an end-to-end optimised solution.

Solutions

Transport management software 

Be one step ahead with real-time visibility and control 

Logistics operations can be challenging to manage – especially when it comes to transport. Our transport management software helps you keep complete visibility – of orders, drivers and vehicles – so all aspects are seamless, with real-time updates.

Struggling to keep track of deliveries? 

Effectively managing a high volume of deliveries can quickly become unmanageable without the right transport.

Dealing with rising operational costs? 

When deliveries are not managed optimally, fuel and driver costs can escalate rapidly. 

Looking for an easy way to check licensing? 

It can be hard to keep track of vehicle and driver licensing – putting your business at risk. 

Did you know?

68%

of shoppers prioritise shorter delivery windows at checkout.

Source: CB Insights

Where problems are solved 

Transport management software that keeps you on track 

Monitor and track items 

Effortlessly scan products at every stage of the delivery or collection process, reducing stock loss due to human error or theft. 

Improve the customer experience 

Empower customers with a self-serve portal that allows them to check the live status of their orders quickly and easily. 

Optimise delivery visibility

Improve visibility into deliveries and collections and enhance resource management, with real-time tracking and status updates. 

Lower customer service costs 

Automate communication and reduce the need for manual intervention by the customer service team – lowering the demand for extra customer service staff. 

Boost driver satisfaction 

Keep drivers happy by optimising routes to reduce stress, providing clear instructions and offering real-time updates. 

Minimise customer disputes 

Pin Live provides timestamped and location-stamped proof of delivery, backed by photos and signatures, ensuring transparency and accountability.

We bring our expertise to you  

Leading companies choose our transport management software for a reason 

Flexible and scalable 

Pin Live is designed to run in a live environment, via an intuitive cloud-based interface and via an app for handheld devices. 

Easy integration 

Manage routes in real time by integrating with Pin Routes – giving you a full audit trail and delivery visibility.  

Fleet management 

Improve operational control – carry out and record vehicle checks, report defects and easily manage vehicles and drivers.  

Understand the current landscape 

Streamline your logistics with a demo of Pin Live

Book a demo today to see how Pin Live can transform your delivery management. Improve real-time visibility, enhance customer communication, and optimise fleet management with our easy-to-use platform. Take the first step towards smarter logistics—book now!

Awards & accreditations

Speak to one of our transport management software experts

We’re tried and trusted in this industry and have been involved in logistics software for over 35 years. At CACI, we want to support you in transforming your business.


If you’re looking for a demo, want to book a consultation, or both – we’re ready to help you keep transport management running smoothly.  

FAQs

Answers to common questions about transport management. 

Transport management involves overseeing and coordinating deliveries and collections – a process that can be quite complex. Key challenges include tracking orders, knowing the locations of vehicles and ensuring that vehicles are roadworthy.  

Our transport management software provides complete visibility into drivers and vehicles, ensuring seamless operations with real-time updates. This helps you efficiently manage all aspects of your transport operations, making the process more streamlined and effective. 

Pin Live enhances operational control, simplifying the management of daily operations and reducing costs. It provides better visibility for customers, improving service and fostering loyalty. By reducing the number of customer service calls, it lowers associated costs.

Additionally, it simplifies vehicle fleet management, ensuring more efficient and effective utilisation of resources. Plus, it integrates with Pin Routes for an end-to-end optimised solution. 

Solutions

Route optimisation solutions 

Streamlined route planning, with precision 

Route planning is a complicated task.

From vehicle volumes and capacity to unexpected traffic and managing driver routes. Our solutions and products improve efficiency and offer clarity instead of complexity.  

We understand the desire to be efficient, along with the need to be compliant. So we consider all factors when we work with you – to deliver the best solution.

Overwhelmed with route options? 

Managing hundreds – even thousands – of routes is a daunting, time-consuming task. 

Falling short on your delivery windows? 

Non-optimised route planning can quickly become an obstacle to on-time delivery. 

Struggling to keep up with regulations? 

Legislation can change at the drop of a hat. It’s tricky to stay on top.

Did you know?

Route optimisation

is cited as the most effective solution to reduce fuel consumption and emissions for large fleets.

Source: Deloitte

10%

saving on annual costs for your business by going digital.

Source: Geotab

Where problems are solved 

Route optimisation solutions that are designed to be simple 

Cut costs, not corners 

Simply put, inefficiency costs money. Lower your fuel bills by 5-25%, have fewer vehicles on the road, and reduce driver hours. 

Be on time, every time  

Your customers deserve reliability. Put customer relationships first and win loyalty with consistency. 

Reduce your carbon footprint 

Hit ESG targets with fewer vehicles on the road, driving optimised distances. No more wasted time on routes that aren’t optimised.

Make sure compliance is maintained 

Minimise the risk of violations and penalties through compliant route scheduling. So you can meet local, national and cross-border legislation, easily.

Be prepared for variables 

Our powerful algorithm plans the most efficient routes, taking the type and mix of vehicles, size and specification of products, driver shift schedules, road networks, traffic conditions and many more factors into account.

Answer the big questions with small details 

How many vehicles do we need? Should we be moving to electric vehicles? When should you introduce a new depot? Use advanced data analysis to answer the big questions. 

Testimonial

“When you take into account the improved delivery efficiency, reduction in mileage travelled and the number of vehicles, the savings to Prides Corner Farms start to look really striking. We are growing 20-30% this year, we couldn’t have handled this without CACI’s route optimisation solution.”

Christian Joseph (IT Manager) and Ray DeFeo (Sales Manager)

Prides Corner Farms 

We bring our expertise to you  

Leading companies choose our route optimisation solutions for a reason 

Flexible and scalable 

Pin Routes is truly cloud-based and can be accessed from anywhere, anytime via user-interface or API. It’s scalable too, working to optimise 10 to 10,000 jobs at one time.

Easy integration 

Manage the routes as they’re being driven by integrating with Pin Live. An app for drivers that navigates through different jobs and products that need to be delivered – giving you a full audit trail in real time.  

Advanced features 

Soft-Time Windows give you the flexibility you need to meet time obligations whilst giving you flexibility. Virtual stops lets you know which depot is the smarter choice for a delivery. Collection and delivery pairs add to the power of your optimisation.

Find out more about it  

Transform your route planning with Pin Routes

Discover how Pin Routes can optimise your logistics operations, reduce costs, and improve efficiency. Book a personalised demo to see how our cloud-based solution can streamline your route planning and drive smarter decisions for your business.

Awards & accreditations

Speak to one of our route optimisation solutions experts

We’re tried and trusted in this industry and have been involved in route optimisation solutions for many years. At CACI, we want to support you in transforming your business.  

If you’re looking for a demo, want to book a consultation, or both – we’re ready to help you cut the complexity out of route planning.  

FAQs

Answers to common questions about our market leading route optimisation solutions.

Route optimisation determines the most efficient route – or series of routes – for a set of stops. It considers factors like distance, travel time, vehicle capacity, and specific service constraints (such as delivery time windows). It’s not just about finding the shortest path between points, but making an entire route (or routes) as efficient and cost-effective as possible. This involves sophisticated algorithms and software solutions to analyse and sequence stops in a way that meets all operational requirements while minimising time and costs. 

The benefits are vast. But you can expect reduced operational costs, increased efficiency, improved customer happiness, better compliance, and the potential to make data-driven decisions. 

Pin Routes is designed to be highly flexible and configurable, catering to a wide range of logistics and delivery operations. Whether you’re managing a small fleet with localised deliveries or a large-scale operation with complex logistics needs, Pin Routes can be tailored to meet your specific requirements.  

Pin Routes uses advanced algorithms that consider real-world time constraints and operational needs. It’s flexible and configurable and can be adapted to a wide range of use cases without the need for custom development. The interface is intuitive and it can integrate with Pin Live for a holistic approach to route optimisation solutions.  

Pin Routes is a fully cloud based software solution, accessible by your browser. Please ask if you’d like to know more details about the technology stack. 

Solutions

Logistics and supply chain solutions 

Supply chains are complex. Logistics faces massive challenges when it comes to taking all the moving parts into account, meeting your customer requirements, staying compliant, and addressing the green agenda. Let alone turning a profit.

How can you keep costs down? How do you know what shape your network should take to give you the efficiency, flexibility and robustness that you need? How can you become more optimal? When and how should you use 3PLs? How do you effectively keep track of your daily operation? How can you improve and maintain your customer service?

We understand these challenges and every day we help companies to successfully overcome them.

Why CACI?

Best in class solutions 

CACI’s solutions have evolved through 35+ years, with the experience, creativity and investment to keep them ahead of the game.

We source the best logistics data, globally, and we improve it. We develop the best software and we keep making it better.

Depth of knowledge 

We employ teams of brilliant people to create, implement, support and consult with our solutions.  

You get to benefit from our expertise in software design and engineering, UX, data science, AI, project management, training, implementing.

Flexible and scalable 

All our clients are different. Our solutions are highly configurable to meet the most complex set of requirements.  
 
Likewise, they can be deployed within small, large or enterprise organisations, with robustness and performance top of our agenda.

Did you know?

54%

of supply chain operators say network disruption is their biggest challenge.

48%

of companies say they are under pressure to improve sustainability in the supply chain.

Speak to one of our logistics and supply chain experts 

We’re tried and trusted in this industry and have been involved in logistics and supply chain planning for many years.  

If you’re looking for a demo, want to book a consultation, or both – we’re ready to help you cut the complexity out of logistics. 

Solutions

Logistics consulting 

Smart, efficient, agile: Implementing your logistics operation with maximum efficiency, agility and robustness.

Logistics is the backbone of a successful business.

Logistics is the backbone of a successful business and getting it right is crucial. However, it’s rarely straightforward. Your goals may be clear – maximise efficiency, control costs, reduce risk, delight customers – but devising a solution is challenging as there are so many moving parts.

We understand the issues you face – you’ll be in the same boat as many of our clients. We collaborate with you through tried-and-tested approaches to understand your pain points, get to the bottom of the root causes, and address them with solutions to meet your business goals.

Uniquely, we have a board range of skills and proprietary tools to call upon throughout the process, including: specialist logistics software tools, data-science, analytics, logistics and geospatial data, customer understanding, process design, integration, change management and implementation. These are all built on many years of providing logistics-specific solutions.

Need to get to the bottom of what needs fixing?

Often our clients know that something is wrong, but need help putting their finger on what it is.

Need external expertise?

Call on us if you need expertise, additional bandwidth or an independent assessment. 

Need support making decisions backed up by solid data?

Our recommendations are always data-driven, strongly supporting any business case for change. 

Did you know?

$9.4t

is the estimated worth of the global logistics industry.

Source: Global Market Insights

Logistics

is expected to grow faster than any other industry from 2023 to 2030.

Source: DHL

Where problems are solved 

Logistics consulting that leads to better outcomes 

Enhanced efficiency 

Optimise for smoother operations. Improve your workflows and speed up processes. 

Cost-cutting 

Reduce operational expenses. Identify waste and inefficiency and implement the most appropriate cost-saving measures. 

More flexibility 

Build more agility into your operation, so that you can quickly adapt to changing conditions. And of course, without compromising efficiency.

Data-driven decision-making 

Make better decisions using data and analytics. Predict demand, identify significant factors, highlight areas to optimise and quantify the benefits.

Improve processes

Gain a competitive edge that calls on greater efficiency, improved profitability, better customer services, business growth or lower risk.

Risk mitigation 

Manage risk proactively. Minimise the impact of unexpected events. Ensure business continuity and reliability.

Testimonial

“Our work with CACI has spanned over a decade and their ongoing support and consultancy have made tremendous differences to our location-planning processes and outcomes.” 

Anthony Helm

Central Transport Planner, Muller Milk and Ingredients Distribution

We bring our expertise to you  

Why leading organisations use us for logistics consulting  

Distribution network design

Ensuring your network is set up for you to win.

Routing efficiency 

Putting the best fleet in place for your business. Using 3PLs in the right way.

Best practice 

Benefitting from best practise through your end-to-end supply chain.

Read more 

Revolutionise your logistics—Book a consultation today

Discover how data-driven solutions can optimise your supply chain, cut costs, and enhance customer satisfaction. Speak to one of our experts to understand how we can help you unlock efficiency and gain a competitive edge.

Awards & accreditations

Speak to a logistics consulting expert

We can help you with every aspect of logistics consulting. We offer tried-and-trusted solutions that can be tailored to your individual needs and priorities. 

If you would like a demo, or to book a consultation, please get in touch. 

FAQs

Answers to common questions about logistics consulting. 

Logistics consulting benefits your organisation by providing expert insights and strategies to enhance your logistics operations. This includes cost reduction, improved efficiency, and better decision-making through data analytics. Consultants help you adapt to market changes, manage risks, and leverage advanced IT platforms and software for seamless integration. By optimising your logistics processes, you can achieve higher customer satisfaction, gain a competitive edge, and drive business growth.

Logistics consulting can significantly improve your supply chain by optimising processes, enhancing efficiency, and reducing costs. Consultants analyse your entire supply chain to identify bottlenecks, inefficiencies, and areas for improvement. They implement best practices and advanced technologies to streamline operations, improve coordination, and ensure timely delivery of goods. This leads to a more agile and responsive supply chain that can adapt to changing market demands and improve overall performance.

How Allwyn uses CACI’s territory & route optimisation tools to successfully expand their field sales team & stores

In this Article

Background

Allwyn officially took over as operator of the UK National Lottery at the beginning of 2024. As part of this major acquisition, Allwyn has grown its sales team to deliver key initiatives as part of the new licence. To successfully do so required a two-fold objective:

CACI had established a long-standing relationship with the previous operator of the National Lottery and had a proven track record of delivering projects for them. Allwyn therefore knew it could turn to CACI as a trusted partner who would understand the work required to help meet their objectives.

Challenge

  • As an expanded field team, Allwyn had to ensure that these routes and territories were optimal to meet deadlines and mitigate any disruption from the previous operator’s handover

Solution

Allwyn commissioned CACI to undertake a headcount analysis and territory optimisation project using CACI’s territory optimisation tool, InSite FieldForce. CACI went on to create optimal routing solutions for Allwyn, using their cloud-based route optimisation software, CallSmart Web, to ensure the following:

  • Ideal locations to recruit new Retail Sales Executives would be known
  • Territories are optimised to balance work evenly, maximising each Retail Sales Executive’s potential
  • The number of scheduled visits would be maximised and driving time minimised.

With their team of experienced field marketing optimisation experts, CACI was able to bolster the above objectives for Allwyn. Allwyn has also licenced CallSmart Web, which enables them to self-serve and optimise routes once personnel are in place. Ongoing training and support for Allwyn is provided by CACI’s experts during this transitory period as they move towards more software usage

Benefits

Following CACI’s headcount analysis and territory optimisation work, Allwyn’s Retail Sales Executives have been working with balanced workloads, ensuring they are neither overworked nor underutilised, with an average utilisation (including commute) of 86%. This helps the business understand whether there is sufficient time remaining for additional tasks such as prospecting, admin and more.

The territory optimisation work has enabled Retail Sales Executives to spend 79% of their time with customers, and less time driving. This is in addition to achieving their target number of visits per day.

The fair distribution of workload has also meant that CallSmart Web is able to produce the best possible schedules for all of Allwyn’s 155 Retail Sales Executives, leading to 100% of scheduled visits across a 10-week call cycle.

The combination of using CACI’s expertise via consultancy and software solutions has allowed Allwyn to successfully go live with its expanded field sales team of 155 Retail Sales Executives while continuing to ensure a smooth running of all visits across their store universe of over 40,000 outlets. This highlights the importance of a tailored approach, as well as the countless benefits of optimised and efficient territories as well as visit schedules. CACI continues to be on hand to provide technical expertise and support to ensure a continued success for this partnership.

Find out more

If you want to learn more or have any questions please get in touch with us.

How a digital twin enhances logistics operations

In this Article

In our previous blog,, we uncovered ways in which logistics operators can introduce customer-centric strategies, iIn our previous blog, we uncovered ways in which logistics operators can introduce customer-centric strategies, including enhancing personalisation within the check-out process. Today, we’ll explore the role of the digital twin in augmenting logistics operations. 

What is a digital twin?

A digital twin is a digital model of real-world, physical asset that serves as a counterpart for the simulation, integration, testing, monitoring or maintenance of the physical asset. In the logistics industry, it can model a distribution network to test potential changes and assess the impact on a physical asset or place, ensuring any data-driven changes can be applied to the physical asset or place.  

What does a digital twin do?

A digital twin model can help a business assess any changes to their distribution network, run ‘what if?’ scenarios, assess whether a network is fit-for-purpose if product demand or consumer behaviours change, simulate real-world operations to display outcomes depending on where you open distribution centres and much more.  

Any changes made to physical assets are reflected in the digital twin model. Despite taking on many forms and possessing various attributes, each model links a physical asset to a digital model to offer a schematic view versus a genuine view of ground assets. This feature can help logistics operators to assess whether they positively supplement the existing distribution network to allow costs and benefits to be analysed digitally before allocating any costs towards bringing them into the physical world. 

What difference can a digital twin make on logistics operations?

Digital twins instil logistics operators and retailers with confidence by enabling them to refine supply chain modelling. Through this, they can bolster the visualisation and analysis of their operations, simulate real-world interactions, enhance their decision-making and build a robust and agile distribution network. 
 
Whether it’s monitoring a fleet of vehicles or orchestrating complex supply chain networks, digital twins ensure logistics operators and retailers can test scenarios, mitigate any challenges and hypothesise strategies to drive efficiency and resilience within their organisation. Amazon is typically leading the way and is one example of a company redefining the possibilities of building customer-centric distribution networks, described by SphereWMS as comprising of “…strategically located fulfilment centres, enabling fast and efficient shipping to customers worldwide.” 

What makes a good digital twin?

In short, a good digital twin is a tool that is: 

  • Easy to use from setup to navigation, with a user-friendly interface. In the case of a distribution network, a good digital twin includes a map of the whole network 
  • Flexible to be able to model whatever is necessary and underpinned by structures that allow for this (likely to be scripting, not set variables)  
  • Able to produce outputs quickly and easily in the right format for users.

What happens next & how CACI can support

The impact of digital twins can be felt across the entire value chain. Once you’ve built a digital twin, evaluating and optimising from real-world data and feeding it back into the models you’ve got and to determine whether they were a success or not are all aspects of which CACI can support on. We have the data and technology to model that out and de-risks for companies by modelling in a system versus going by gut feelings. 

CACI possesses the industry experience and data and consumer insights to help you deliver personalised customer experiences cross-channel at all stages of the customer journey. To find out more about how we can help you reach these goals, contact us today

Harnessing the power of personalisation to bolster customer-centric fulfilment

In this Article

At this year’s Leaders in Logistics Summit, we explored the growing impacts of personalisation and digital twins to help logistics operators understand how they can make foundational, operational improvements to deliver fulfilling customer experiences. What we found was that ultimately, to create highly targeted and effective customer-centric fulfilment strategies, logistics operators and retailers may want to consider the following to achieve customer-centric fulfilment: 

  • Personalisation: Understand your customers to build a personalised post-purchase fulfilment process  
  • Network: Build a customer-centric distribution network.   

Nowadays, long-term customer retention and satisfaction requires much more than simply successfully delivering products or services to their doorstep. Customer-centric fulfilment now requires logistics operators and retailers to carefully consider the role of personalisation and fuse their understanding of logistics and customers to meet the unique needs of each customer, turning fulfilment into a function that will benefit the organisation. Customer-centric fulfilment is therefore no longer regarded as a background aspect, it is now of prominent importance due to the tremendous difference it can bring to an organisation. 

So, how exactly can personalisation enhance customer-centric fulfilment? Why should logistics operators and retailers consider the impact of personalisation on their long-term performance and outcomes? What data and technology should logistics operators consider to achieve this? 

Investing in personalisation to improve customer fulfilment

Acquiring new customers requires a substantially higher investment than retaining customers. Building customer loyalty and retaining customers through personalised, customer-centric fulfilment is ultimately easier and more beneficial for a business’ long-term growth and profitability than purely investing in trying to get new audiences. In fact, research shows that:

Harnessing data & technology to enhance customer fulfilment in delivery

Data and technology enable customer-centric fulfilment by equipping logistics operators and retailers with an integral competitive advantage. In the customer journey, a well-executed fulfilment experience after their purchase, will result in them being more receptive to re-marketing, repeat sales, becoming an advocate and ultimately becoming highly profitable. Otherwise, if the fulfilment is poorly executed, customers will have a negative experience that then gets in the way of re-engagement in the future.   

Customer-centric fulfilment creates an opportunity for the logistics function to positively impact the business’ performance beyond keeping costs down – by enabling better profitability. This can be pivotal for both merchants and carriers. Merchants will find that this presents a direct opportunity to improve customer retention. For carriers, it’s an opportunity to differentiate services, retaining and winning more contracts. 

How can CACI help?

CACI can support you with the personalisation necessary to achieve customer-centric fulfilment. This begins with using the right data, AI and machine learning to understand each customer, predicting their preferences to ensure the right fulfilment journey can be put in place for them to achieve a positive experience.

This can start in the basket, when delivery options are first displayed to the customer. Personalised delivery options can be offered to fit the nuances of the customer, which may include understanding how tech-savvy the customer is to subtly change the language that is used, offering assistance to elderly customers, anticipating that young adult customers may be less likely to be at home during the day, suggesting other options (evening delivery or PUDO collection) and so on. This can be followed through all customer communications up to and including post-delivery. If a customer has this positive experience (and costs are kept down), the logistics function has fulfilled its role. 

CACI possesses the industry experience and data and consumer insights to help you deliver personalised customer-centric fulfilment and experiences cross-channel at all stages of the customer journey. To find out more about how we can help you reach these goals, contact us today.

Stay tuned for the upcoming and final blog of this two-part series, where we’ll explore the role of the digital twin in augmenting logistics operations.  

How local authorities can use route optimisation for Home to School Transport (HTST)

In this Article

At a time when budgets are under so much pressure, facilitating Home to School Transport (HTST) efficiently has never been more important. Millions of pounds are being unnecessarily spent on passenger transportation, with limited efficiencies or cost-cutting initiatives in place through a lack of supporting technology or tools.

With spiralling costs, tightened budgets and limited capacity, local authorities are struggling to delivery their statutory obligations. So, what can be done to save costs while optimising HTST capabilities?

Most substantial challenges local authorities face with Home to School Transport (HTST)

  • SEND costs are set to triple to £1.125 billion over the course of a decade, according to the Isos Partnership for the County Council’s Network 
  • Havering Council is spending £6.5m per annum on transporting 420 pupils, resulting in £2,500 per pupil 
  • Birmingham City Council is currently spending £19.4 million on transporting vulnerable children to school  
  • Norfolk County Council is spending £40m to arrange buses/taxis for 4,100 children with extra requirements, or more than £9,700 per child. 

Local governments must find ways to:  

  • Efficiently plan routes buses to minimise contracts and private taxis
  • Deliver safe and reliable service to pupils
  • Ensure safeguards are in place to protect vulnerable pupils
  • Establish communication with parents, schools and councils
  • Offset increasing council deficits through efficiency savings.

What CACI technology solutions can help local authorities overcome these challenges?

Pin Routes: Route planning & optimisation

As a next-generation route planning and optimisation software, Pin Routes helps local authorities plan and optimise routes for school transport. It is cloud-based, scalable software that features advanced algorithms and a state-of-the-art user interface, with functions including strategic analysis and static (periodic) and dynamic (daily) planning.

Pin Routes considers the individual needs of each child, special school requirements, vehicle capabilities, provider capacities and driver skillsets to help achieve lower costs and carbon emissions.

Pin Live: Live route management

This live route management software ensures all parties stay informed in real-time, giving parents and schools peace of mind with up-to-date information, keeping local authorities in control and simplifying the process for drivers and service providers.

Acorn: Consumer segmentation

CACI’s consumer segmentation tool, Acorn provides demographic, lifestyle and behavioural insights of pupils. Acorn unlocks detailed insights about families’ financial backgrounds which can be used to determine those pupil households who could contribute towards transportation costs.

Access to this data equips local authorities with additional capabilities to better assess pupils’ eligibility for school transport while at the same helping the Council to meet with its statutory obligations.

Longer-term benefits local authorities will enjoy with CACI’s data and technology solutions

Saving operational costs:

  • Councils will have more time to effectively plan at a strategic level
  • Vehicles can complete more tasks
  • Pin Routes will ensure councils can undertake ‘what if’ analyses for future scenarios to uncover and implement strategic efficiencies
  • Inputs can be scaled up and higher volumes of transport can be supported each year.

Improve efficiencies: 

  • Planners and schedulers can prioritise journeys quickly, effectively and on a regular basis
  • Transport providers can take the most effective routes between homes and schools to save on fuel, mileage and drivers’ hours
  • New tasks can be imported as they are booked and teams can pick these up as part of their existing plans, ensuring the right tasks will be prioritised.

Improve ESG and resident-centric operations: 

  • Councils can be confident in delivering a consistent service to residents
  • Journeys will be made efficiently, reducing the spend on fuel and vehicle maintenance. Monthly cuts in CO2 emissions will also be recognised.
  • Enhanced scheduling and routing will increase driver and resident satisfaction as journeys are prioritised and optimised.

CACI is already a trusted data partner to the public sector and has a proven track record of delivering cost-effective, sustainable logistics solutions to organisations within the private sector.

Whether through our innovative software and communication technology like Pin Routes, Pin Live and Acorn, our expert consulting services or our innate public sector knowledge and experience, we are committed to supporting your organisation in achieving its goals.

For further information on how CACI can help transform your route optimisation operations, please register here.