Software
Cygnum
Assure the frontline – strengthen the outcomes
The workforce, competency and operational management platform that underpins national scale service delivery
Cygnum solves mission critical scheduling, competency, case and financial management challenges. It becomes the operational backbone for complex, high accountability organisations, ensuring you have the right people, in the right place, at the right time, with the right assurance.
Trusted to deliver transformation at national scale
Transport for London
Cygnum supports competency management for 4,500 London Underground drivers, strengthening assurance and maintaining ongoing evidence for safety‑critical operations.
Environment Agency
Cygnum enables incident response rostering and duty management for 7,000 incident roles across England, supporting surge deployment and inter-team coordination.
Network Rail
Cygnum powers training planning and administration across a 43,000 strong workforce, automating course creation, allocation and communications for efficiency and oversight.
An optimised way of working
Work smarter and faster
Reduce the time and effort required to understand and manage the many variables involved in complex resource scheduling.
Cygnum automates workforce scheduling, optimising assignments by skills, preferences and location.
Give field-based and geographically dispersed teams the right direction and tools to do their job.
Deliver exceptional service
Transform service delivery quality by ensuring you always have the right resources and tools, in the right place, at the right time, with the right information.
Cygnum reduces manual intervention points and minimises the risk of human error.
Capture field activity digitally – consistently, securely, and in real time.
Reduce operational risk
Stay compliant whilst scheduling thousands of resources, equipment and locations.
Cygnum ensures skilled personnel are matched to relevant tasks, standardises processes for best practice and securely manages sensitive information.
Analyse actual time and cost of your workforce to improve reconciliation and reduce inefficiency.
How Cygnum is implemented
Cygnum implementations typically help redesign processes, data flows and governance structures, not just technology, ensuring sustainable operational improvement.
Every one is configured for client requirements by a CACI team of consultants, domain specialists and solution architects. Typical engagements run across structured phases using our FUSION delivery methodology:
- Shape:
Confirming the vision and foundations of the project through mobilisation, discovery and elaboration of requirements.
- Create:
Installation and build of the solution against agreed requirements. Assurance delivery through role-based training, user acceptance testing, data migration and stakeholder engagement verification.
- Utilise:
Technical and business cutover/go live enactment, hypercare, through to business-as-usual support and benefits realisation.
Platform capabilities
Scheduling
Scheduling workforces with complex and/or large workloads is at Cygnum’s core, from shift-based duty rosters to resource-to-demand allocation based on business rules, location and resource criteria. Automate where it is beneficial to do so and publish to Cygnum’s self-serve portal and mobile app.
Case management
Ensure your work is captured and stored effectively and that your users have all the information they need to analyse, communicate and move through casework, assessments, audits or inspections, with Cygnum’s forms, contact and workflow functionality. Trigger workflows from scheduled events or vice versa to match your business processes.
Financial management
Cygnum’s financial capability allows accurate processing of operational activity, including timesheets and expenses linked to work, cost and charge, pay and billing. Structured interfaces exist to third-party ERP/ledger solutions.
Report and analyse
Cygnum offers role-based web dashboards featuring user-definable analytics and reports based on real-time operational data. Drill down to make transactional changes as you become aware. With hundreds of pre-configured standard reports exportable to major formats, the software also provides user-trainable report writing capability.
Mobile working
Use the mobile app to seamlessly connect and work with Cygnum wherever you are. Access your schedule on the go, get the information you need to perform field-based tasks and capture data securely, even if you are offline. Available on iOS and Android.
Interoperability
Cygnum is highly interoperable with an open API engine enabling integration across your enterprise landscape. Office 365, including Outlook, SharePoint, Teams and Power BI all work in harmony with Cygnum.
Engineered for complex organisations
Cygnum has been engineered, developed and supported in the UK for more than 20 years, giving organisations confidence in a stable, sovereign platform with a proven heritage. Built independently of large, third-party cloud providers, Cygnum has evolved through continuous, first-class engineering to meet the needs of complex, high accountability operations. It is a mature, British designed solution that has consistently delivered at national scale.
CACI personnel are BPSS or SC cleared, with our UK-based support service accredited to ISO 20000 and capable of SLAs to meet business critical needs.
Is Cygnum right for you?
This solution is perfect for organisations that:
- Operate large or very complex, geographically dispersed workforces in regulated or safety critical contexts.
- Need to evidence staff competency and maintain compliance for regulation or public accountability.
- Require a single operational solution spanning scheduling, case/task management and financial control.
- Want a partnered transformation with measurable outcomes, not a point solution.
- Are aiming to reduce operational costs through better utilisation, streamlined processes and accurate operational financials.
FAQs
Answers to common questions
about Cygnum
Cygnum is a dynamic digital solution tailored to adapt to your evolving needs, integrating workforce, case and financial management into one cohesive platform. Developed by CACI, a leading UK technology consultancy with extensive public sector expertise, Cygnum boosts efficiency, cuts costs and is trusted by prominent organisations like the Care Quality Commission, Ofsted, Network Rail, Transport for London, the Civil Aviation Authority and the Environment Agency. It empowers organisations to work smarter, enhance services, reduce risks and stay adaptable to changes.
Cygnum streamlines operations by combining workforce, case and financial management into a single platform. It enhances efficiency, reduces costs and supports adaptability to change. Trusted by leading companies, Cygnum empowers organisations to improve services, minimise risk and operate more effectively.
Cygnum is delivered by an ISO 27001, ISO 9001 and Cyber Essentials+ organisation. Security is embedded by design across the solution with role based authorisation and security embedded on both cloud hosted or on premises deployments. Cygnum also conforms to WCAG 2.2AA accessibility standards, supporting inclusive access for all users across web and mobile.
As Cygnum is configured specifically to each organisation we work with there is no standard demo. We typically configure demos as part of detailed pre-sales activity or consultative discovery sessions that reflect your operating model and objectives.
Typical programmes run between 6–12 months, depending on scope, integrations and change complexity. This includes discovery, configuration, data migration, enablement and assurance.
CACI can advise the best route. Engage directly with CACI, or for public sector organisations, procure through approved buying frameworks or formal tender processes.
Cygnum is available to procure through multiple compliant public sector routes and buying frameworks including the Crown Commercial Service’s Vertical Application Solutions (VAS) Framework, Back Office Systems 2 (BOS2) and GCloud 14. These routes provide flexible contract terms and streamlined competition processes. Cygnum has been independently evaluated through these frameworks, ensuring buyers can procure with confidence without undertaking full-market exercises.
Cygnum provides connection to the Microsoft Graph API to offer native interoperability with Outlook, SharePoint, Teams and Azure Entra. It also offers SQL mirroring of data to allow PowerBI interrogation.
Cygnum is developed and operated under ISO 27001 and Cyber Essentials+ with rolebased access and auditability throughout scheduling, case management and financial modules.