Solutions
Delivery management solutions
Give operations, drivers, customer service teams and recipients one reliable view of every delivery and collection. CACI’s Pin Live delivery management solution connects driver workflows, order tracking, event-driven updates and digital proof of delivery so teams can resolve exceptions quickly, reduce avoidable enquiries and create a clear audit trail.
Delivery management solutions: every order visible, every event connected
Pin Live is a delivery management platform and last-mile delivery software solution that creates a continuous digital record from dispatch to delivery, collection or return. Orders flow from ERP, warehouse, ecommerce and order management systems through public APIs, webhooks or file transfer.
Android and iOS driver apps capture item scans, exceptions, photographs, signatures, timestamps and location data—creating immediate electronic proof of delivery and updating operations, customer service teams and recipients.
Real-time ETAs, notifications, customer tracking and exception workflows keep every stakeholder informed. Pin Routes integration adds plan-versus-actual insight from route plan to completed delivery.
Delivery management solutions by the numbers
120m +
electronic proof-of-delivery records captured
35%
reduction in “where is my order?” enquiries
15%
increase in successful first-time deliveries
Where problems are solved
How delivery management solutions improve every handover
Know the status of every order
Track orders, routes, vehicles and drivers in real time from a single operational view. Teams can identify late, incomplete or at-risk work early and act before a missed promise becomes a customer complaint.
Give drivers one clear workflow
Use a mobile app to present the day’s work, instructions, navigation and required delivery steps. Guided workflows and item scanning reduce paperwork and help drivers capture consistent information at each stop.
Keep customers informed automatically
Send event-driven notifications and provide a self-service portal for live status and delivery information. Proactive updates reduce “where is my order?” contacts and give customer service the same facts as the recipient.
Capture defensible proof of delivery
Record time- and location-stamped evidence with signatures, photographs and item-level status. A complete digital audit trail helps resolve disputes, confirm service and reduce stock-loss uncertainty.
Manage exceptions while they are recoverable
Surface failed attempts, shortages, damages, access issues or refused items as they occur. Operations can apply the right workflow, communicate the outcome and retain the evidence needed for redelivery, collection or investigation.
Support deliveries, collections and returns
Use consistent scanning, status and proof workflows across outbound deliveries, collections and reverse-logistics activity so the chain of custody remains visible.
Understand the current landscape
Streamline your logistics with a demo of Pin Live
Book a demo today to see how Pin Live can transform your delivery management. Improve real-time visibility, enhance customer communication, and optimise fleet management with our easy-to-use platform. Take the first step towards smarter logistics, book now!
Delivery management solutions for operations, drivers and customers
Operations teams
Monitor progress across routes, drill into individual orders and prioritise exceptions using live information.
Drivers
Follow clear instructions, navigate with fewer distractions and complete delivery evidence in the same mobile workflow.
Customer service
Answer queries from a shared audit trail instead of calling the depot or driver for updates.
Customers and recipients
View current status, receive relevant notifications and understand what happened at the delivery point.
Management teams
Use delivery performance data to identify recurring failure reasons, service risks and improvement opportunities.
Depot and warehouse teams
Connect dispatch, loading and item-level scanning with the delivery record, reducing information gaps between warehouse handover and driver departure.
We bring our expertise to you
Why choose CACI’s delivery management solutions?
Designed for execution, not just dots on a map
Designed for execution, not just dots on a map
Connect planning with live delivery execution
Pin Live gives teams control of live delivery execution. When route optimisation is needed, connect Pin Routes to pass optimised plans into the delivery workflow and compare plan with actual progress.
A practical audit trail
Every scan, status change, time, location, image and signature can contribute to a reliable record; supporting customer service, loss prevention and operational improvement.
Want to know more about us?
Related services
Supply chain planning
Make key decisions on distribution network planning, testing a myriad of scenarios and moving parts to provide realistic, data-driven answers.
Route optimisation
Use best-in-class algorithms, creating routes to meet all your requirements at the least cost, saving money, time, carbon emissions and your sanity.
Logistics consulting
Benefit from our expertise and our toolkit, using us for supply chain and logistics consultancy projects when you don’t have the time, expertise, toolkit or inclination.
Transport management
Our transport management software helps you keep complete visibility – of drivers and vehicles – so all aspects are seamless, with real-time updates.
Fleet management
Managing your fleet with an end-to-end system, tracking the status of each vehicle, while ensuring all vehicles are roadworthy and compliant.
FAQs
Answers to common questions about delivery management.
Delivery management solutions coordinate the execution of deliveries and collections from dispatch to completion. They typically provide driver workflows, live order tracking, customer notifications, exception handling, electronic proof of delivery and reporting in one system.
Orders and planned routes are sent to the platform and driver app. As drivers progress, scans, statuses, locations and proof are captured and shared with operations and authorised customers. Rules can trigger notifications or exception workflows so teams respond using current information.
Electronic proof of delivery, or ePOD, is a digital record confirming what happened at a stop. It can include the delivery time and location, recipient name, signature, photographs, item scans, quantities, notes and exception reasons.
Accurate status information, proactive notifications and self-service tracking reduce uncertainty. If something goes wrong, customer service can see the same live record as operations and explain the next step without chasing the driver.
It can help by supporting clear driver instructions, accurate status updates, recipient communications and early exception visibility. The effect depends on address quality, promised windows, recipient availability and the recovery processes configured around the software.
Delivery management software manages orders and stops: dispatch, tracking, customer updates, proof and delivery exceptions. Fleet management software manages vehicles and drivers as assets: roadworthiness, checks, defects, maintenance, compliance, utilisation and operating cost.
Yes. Pin Live is designed to manage deliveries and collections, with tracking, scanning, workflow and proof captured through the same live environment. CACI can configure specialised returns and chain-of-custody workflows around your operational requirements.
Yes. Pin Live integrates with CACI Pin Routes, allowing optimised routes to feed delivery execution while live status and actual outcomes remain visible. This creates a connected plan-to-deliver process without merging the distinct roles of the two products.