Software
Certa care management software
Most care systems record care. Certa helps you run it.
Care management software built to help care providers plan, schedule, deliver and evidence outstanding care, with real-time visibility across operations and stakeholders, all in one place.
Trusted across care services
Certa is built by CACI, a technology business with over 25 years’ experience developing care management systems for some of the UK’s most complex care operations. Our platform is trusted by a growing number of care providers across the country, from large local authority-commissioned services to independent care businesses.
Delivered as a fully managed, cloud based service, you get the depth and reliability of an enterprise system without the overhead. CACI handles availability, updates and ongoing support, so you can start quickly and scale confidently as services grow and change.
Certa is priced and configured to grow with your service. Subscription pricing is straightforward and predictable, with implementation scaled to reflect the size, complexity and options of your service.
Built for how care actually runs
At the heart of Certa is deep operational know-how, honed by years of sector experience. That experience shapes every part of the platform, from how visits are managed and mobile teams coordinated, to how care is evidenced and services are kept running when plans change in real time.
Certa’s approach is person-led and responsive. Care plans are dynamic, built around individual needs, risks and preferences, and updated as circumstances change. Every plan is supported by structured assessments and outcome tracking, giving coordinators and managers confidence that quality is maintained across every client.
Care workers are supported through our Intouch app, which gives them the information, prompts and guardrails they need to deliver excellent care in people’s homes – even when connectivity drops.
Care management software designed for collaboration
Connecting
Keep coordinators, care workers, clients and families aligned across day to day operations:
- Live schedules and updates between office and field, even when plans change at short notice
- Care worker mobile app with the right client information, tasks and access details at the point of care
- Optional portal so clients and families can see visits, notes and upcoming arrivals, and share feedback
Confirming
Have confidence that care is delivered and recorded accurately:
- Digital care records and eMAR used directly in the field
- Visit verification, messaging and real time alerts that surface issues early, keeping services responsive and reducing risk of undelivered care
- Automatic timesheets created from actual activity, not estimates
- Clear audit trails that simplify payroll, billing and inspections
Caring
Support truly person centred care while reducing pressure on teams:
- Tailored plans with assessments, outcomes, risks and preferences
- Prompts and guidance for care workers, with offline working when signal drops
- Lone worker safety features designed for real world domiciliary environments
- Live reporting across all system areas to evidence and act
Where Certa stands out
Certa combines areas that are often ineffective or disconnected in other systems:
- Rostering you can trust – visit led scheduling built on decades of real care experience, with rule based matching. BestFit, our intelligent automated scheduling engine, matches the right worker to the right client based on a rich set of configurable criteria – skills, care continuity, geography, travel time and extensive compliance rules – taking the manual effort out of even the most complex rosters.
- Real time operational assurance – know what’s happening now, which visits are at risk, and where to intervene
- End to end integrity – from care delivery to timesheets, pay and funder billing, with traceable data throughout
- Scaling without friction – proven in complex organisations, designed for fast start and day to day use
Coming in Summer 2026
Certa is developing its first AI capabilities designed specifically for the realities of community care.
The first features are planned for release in summer 2026.
AI care notes
Documentation is one of the biggest drains on care workers’ time. Certa’s AI Care Notes feature will assist support workers in capturing care records more quickly and accurately, while also helping back-office staff keep assessments and care plans current through AI-assisted transcription and form completion.
Less time on paperwork. More time on care. Without cutting corners on the record that matters.
Continuous quality and compliance insight
CQC has moved decisively toward ongoing assessment rather than episodic inspection. Certa’s compliance AI feature is being built around that shift. It interprets operational evidence already held in Certa – care records, medication data, staffing, incidents – and surfaces a continuously updated picture of where a service is performing well and where risks are emerging. When you run well every day, inspection confidence follows naturally.
Both features are being developed on a secure, managed infrastructure with appropriate safeguards, so the AI assists your team’s judgement rather than replacing it. Interested in seeing where Certa is heading? Talk to our team.
What’s included out of the box
Care planning – Person centred plans; About Me profiles; assessments; digital notes; medication records and eMAR linked to the NHS Medicines data.
Rostering & visits – Drag and drop wallchart; continuity and skills based matching; travel time modelling; rules that prevent non compliant matches; BestFit automated allocation.
Intouch care worker app – Dynamic schedules and client information; outcomes and task capture; visit verification; messaging; lone worker safety; mileage capture; offline mode; Android & iOS.
Time, pay & billing – Actuals flow from visit data into timesheets; clear separation of care, travel and non contact time; cost & charge calcs; export to payroll and invoicing.
Reporting & dashboards – Live operational views and standard reports; planned vs actual; outcomes; medication; SAF aligned inspection reporting.
Family & client portal (optional) – Secure, consent based access to visits, notes, calendars and two way messaging.
Support & compliance – Fully managed SaaS; WCAG 2.2 AA; public API; rapid onboarding with training and ongoing service desk support
From planning to payroll: How Certa works in practice
How it works day to day
- Plan – Build person‑centred plans and repeating visit plans that reflect real needs and preferences.
- Schedule – Create and adjust rosters using intelligent matching, travel‑time modelling and BestFit allocation.
- Deliver – Care workers receive live schedules in the app, complete tasks, record notes and administer medications safely.
- Confirm – Visit verification, alerts and automatic timesheets provide a true picture of activity in the field.
- Assure – Dashboards, reports and audit trails give operational and inspection confidence.
- Pay & bill – Authorise timesheets, apply rules and export accurate data to payroll and funder billing.
Benefits you’ll feel
- Fewer admin hours — less re‑keying, fewer payroll and billing queries.
- No missed visits — early alerts and real‑time visibility help teams intervene quickly.
- Safer care delivery — eMAR, prompts and audit reduce risk.
- More confident teams — clear schedules, instant updates and lone‑worker protection.
- CQC confidence — SAF‑aligned reporting with evidence ready when you need it.
- Confidence to grow — a system that scales as services and complexity increase.
- Better experiences — consistent staffing, personalised plans and reliable visits build trust and continuity.
FAQs
Frequently asked questions about Certa.
Certa is built for care providers delivering community-based services – from single-location domiciliary businesses to complex, multi-service organisations. Whether you are local authority commissioned, NHS-funded, privately funded, or a mix, Certa has the flexibility and depth to support how you operate.
Yes. Certa is delivered as a managed service on Amazon Web Services (AWS), hosted in UK regions. AWS is the same infrastructure used by the NHS and many of the UK’s largest organisations. CACI handles security, maintenance and updates, so there is nothing for your team to install or manage.
Onboarding is one of Certa’s real strengths. Our structured implementation called FUSION is a process phased to fit around your team – from initial data import and configuration through to coordinator training and go-live. Many providers move from setup to live use within weeks, and our service desk is on hand throughout and beyond. We do not hand you a system and walk away.
Care planning, rostering & visits, care worker app (Intouch), eMAR & tasks, time/pay/billing, reporting & dashboards, and support & compliance. The family and client portal is available as an optional addition. All modules are included in a single subscription – there are no hidden add-on costs for the core platform.
Digital records, visit verification and SAF-aligned reporting make it straightforward to evidence quality and respond confidently to inspectors. Because records are built through everyday use of the system, your evidence is already there when you need it.
Yes. Encryption in transit and at rest, role‑based access, audit logging and segregation of customer data. CACI is certified to ISO 27001 and Cyber Essentials Plus.
The system is designed for fast, secure, and flexible deployment with strong accessibility and integration capabilities:
– Fast start: You can quickly import staff and client data, configure repeating visit plans and rules, and provide training for coordinators and care workers to get up and running rapidly.
– Accessible: It meets WCAG 2.2 AA accessibility standards, supports multiple languages (including Welsh), and works across common devices.
– Open: A public API enables integration with other systems, alongside flexible reporting options with exports to Excel and CSV, plus support for third‑party query tools.
– Secure by design: The solution is delivered as a managed SaaS on AWS (UK), designed for 99.9% availability, with modern monitoring, role‑based access controls, and strict segregation of customer data. CACI is ISO 27001 and Cyber Essentials Plus certified.