Case study
How Cygnum helps Caerphilly County Borough Council move projects, scheduling & services forward remotely
Summary
Caerphilly County Borough Council uses Cygnum to operate its Home Care and Reablement services. These provide vital care and support to those in need within the borough, supporting people to stay at home. The smooth running of these services is vital to ensure that Caerphilly can look after those in need in a timely and appropriate manner. To operate an effective service, Caerphilly relies upon a team of approximately 300 staff, which it schedules through Cygnum.
Industry
Transportation & logistics
Services used
Products used
Challenge
Frontline services didn’t stop during COVID-19: councils still needed to deliver their key services and Caerphilly was no different. With previously office-based staff now working from home, it necessitated a rethink in how Caerphilly received account management, training and support from CACI in its use of Cygnum.
Solution
Caerphilly County Borough Council has been using Cygnum from CACI for over a decade to provide its workforce management solutions, ensuring that it has the right people in the right places, performing the right tasks. As a council, Caerphilly must monitor several different areas, making flexibility a requirement that must sit at the heart of its operations. It was vital, therefore, that Caerphilly quickly found nimble solutions when faced with the mandatory lockdown put in place at the outbreak of COVID-19.
FUSION is CACI’s project management delivery methodology, which helps its clients shape, create and utilise its services. FUSIONhub is an extension of this methodology designed to encompass and embrace off-premise project delivery.
Acting as a virtual consultancy, FUSIONhub enables all users to keep in touch and keep up to date, wherever they are. All of CACI’s processes, tools and deliverables are available whenever and wherever they are needed. Taking advantage of an increasingly connected world, FUSIONhub delivers unparalleled flexibility in project management and delivery.
Results
During the 11 years that Cygnum has been supporting Caerphilly, a well-established relationship has formed along more traditional lines. Remote meetings and training have always been a possibility, but have never previously been a necessity.
To continue delivering a smooth and flexible service, Cygnum uses CACI’s FUSIONhub methodology to ensure that all meetings, training sessions and other deliverables can be completed remotely. Using third party software, it means that the Cygnum team was able to deliver training to Caerphilly via their preferred platform, in this case Zoom. FUSIONhub is available via other virtual meeting rooms such as GoToMeeting, Teams and Skype, too.
