Case study
Enhancing Gwynedd Council’s use of Cygnum’s reporting functionality remotely
Summary
With disruptions to traditional training methods increasing during the COVID-19 pandemic, CACI’s FUSIONhub along with the Cygnum team helped ensure Gwynedd Council could successfully deliver remote training and keep projects progressing remotely.
Industry
Transportation & Logistics
Products used
Challenge
In normal circumstances, CACI would have arranged for the course trainer — in this case, Cygnum Product Manager, Matt Lewis— to visit Gwynedd Council’s offices to deliver a two-day training course to stakeholders in person. With lockdown rules in place, however, this was not possible.
“Neither Chris, the Systems Manager, nor myself were in our current posts when Cygnum was first implemented at Gwynedd,” says Mark. “It is something I’ve inherited following an internal restructuring and I was keen that we get up to speed with the system as quickly as possible to get the most from it.”
“Chris was more familiar with the system than me, having been trained on it by his predecessor, but we wanted some formal training to better understand Cygnum’s reporting functionality.”
Solution
Gwynedd Council has been using Cygnum for a decade to support its care services across the county, scheduling carers and keeping track of those in care. Deploying a team of 330 carers to operate their services, these essential services remained in full flow throughout the COVID-19 pandemic, proving to be vital to ensuring the ongoing safety of those in care and those providing the care.
Despite many changes — not least in personnel during that time — Mark Hughes, Systems Manager at the Council, required training for himself and his colleague, Chris Griffith, Systems Officer.
CACI devised its FUSIONhub project delivery methodology around virtual management to continue driving projects forward despite people avoiding the office during the pandemic. This was not only vitally important to CACI, but to customers as well.
Cygnum Product Manager, Matt, used Cygnum’s standard training course in a way which was responsive to Gwynedd’s specific needs around Cygnum’s reporting functionality. The course was delivered across four half-day sessions rather than the usual two full days via Microsoft Teams.
“Matt was very professional and really knew his stuff,” Mark explained. “He ensured that the sessions were very informative and interactive and kept it interesting at all times. Matt was brilliant, to be honest.”
While there was some apprehension for Gwynedd around delivering such an important training programme virtually, it was a step that needed to be taken.
Results
“The training has been invaluable,” Mark said. “It enabled us to make richer use of Cygnum’s reporting functionality and to improve some of the work processes we have in place. We managed to automate several reports and decrease the manual intervention to format others, giving the end user and managers better quality reporting to use across our services.”
