Case study
How Mood helps NSCHT drive business value out of their information
Summary
North Staffordshire Combined Healthcare Trust (NSCHT) is a leading provider of mental health, social care, learning disability and substance misuse services in the West Midlands. It is one of only two specialist mental health Trusts rated ‘Outstanding’ by the Care Quality Commission (CQC).
The Trust needed to improve the management, dissemination and availability of meeting outcomes, committee reports and project work. The Trust’s overall aim was summed up in the promotional strapline for the project: “All our actions. All our projects. All in one place.”
Company size
1,000 – 5,000
Industry
Healthcare
Products used
Challenge
The Trust had a robust – albeit complicated – matrix of inputs/reporting from frontline managers into documentation in various formats. Directors and leaders (particularly executive directors) had to individually review Action Logs from Highlight Reports, Board Papers and Committee Assurance Reports to view the Trust’s management landscape.
As a result, two clear goals were set:
Increase the Trust’s efficiency
Enable faster achievement of the Trust’s core strategic objectives by reducing the incidence of missed or overdue actions
Solution
CACI’s Mood no-code software augmented NSCHT’s secure web access in the following critical ways:
It created an opportunity to develop functional solutions rapidly along with trial designs with users.
It offered the means to create interlocking functional “modules” and initiated the Trust’s building of three capabilities which formed the foundation of their new Unified Knowledge Layer (UKL):
- Meeting Manager
- Action Manager
- Personal Dashboard
Meetings are set up using Meeting Manager, where users can assign attendees, set out agendas and supply links to papers, allowing attendees to access everything they need in one location. Notes and actions can be captured during or after the meeting and are available to everyone. Actions can be assigned following the meeting and can be edited in Action Manager. Interested parties can then view the outcomes, papers and more in this single place, including browsing back to earlier meetings. Filters also allow for focus on a single meeting type, theme or even a single accountable owner.
Actions, whether from a meeting, project checkpoint or even a performance review can all be input directly into Actions Manager.
Alternatively, actions can be uploaded in bulk from a spreadsheet. Actions can be viewed through several filter-enabled lenses, such as an executive owner, action lead, topic, project, overdue, etc. They can be updated online and are visible instantly to all interested parties.
The Personalised Dashboard gives a user immediate visibility of all actions assigned to them. This presents a clear view of priorities so they can provide updates or delegate as necessary.
Added beneficial features include the solution’s Single Sign-On design, which links the Active Directory and removes the need to sign into UKL. It also includes Access Controls, where certain information can be available only to a restricted, need-to-know audience.
Results
- NSCHT is now equipped with new digital functionality and is currently implementing it across the wider organisation. The Trust regards the UKL as one of the primary choices for implementing new, digitised management information and intelligence – including upcoming new modules for stakeholder engagement and Active Listening.
- With fewer actions missed or completed late, various initiatives are now completed more efficiently, with less time spent on chasing updates. Management time is also more dedicated to items with the greatest priority and senior management are better able to gauge the landscape to assess the general health of activities.
- Mood’s no-code design helped the Trust rapidly design a prototype alongside key Trust staff and make it available for trial. While the solution was developed incrementally, user value was delivered from an early stage.
CACI has been delighted to work with NSCHT and enjoys the working relationship, leadership and creative input received from the NSCHT team throughout the process. The Trust’s leadership team is keen to continue broadening the use of UKL both through encouraging use by all staff and by extending functionality over the next few years into new modules delivering added capabilities.
