We’re deeply proud to announce that CACI had three projects shortlisted – winning two major honours – at the prestigious 2025 Engage Awards — the leading celebration of innovation and excellence in customer, employee, sales and marketing engagement.
Alongside customer experience leaders including Octopus Energy, LV and HSBC, we achieved an incredible win in the Overall Customer Experience Excellence Award for the inclusive service design and digital transformation project with the Cabinet Office’s Fast Stream Assessment Centre.
We were also recognised with a Highly Commended in the Best Customer Centric Strategy Award with easyJet’s communication ecosystem transformation. In addition, our collaboration on the College of Policing’s groundbreaking initiative to support victims of sexual crimes was shortlisted for the Best Use of Innovation in Customer Engagement Award.
The recognition and projects truly reflect CACI’s deep commitment to solving complex organisational challenges and creating meaningful human experiences across the private and public sectors through strategy, data, inclusive design and technology expertise.
More about the recognised projects
Winner – Overall Customer Experience Excellence Award – An inclusive online experience for the Cabinet Office’s Fast Stream Assessment Centre
CACI’s transformation of the Civil Service’s Fast Stream Assessment Centre – a process to select talented candidates for its flagship career development programme – redefined inclusive recruitment at scale. By replacing often-intimidating, paper-based assessments in person with a fully digital, empathetic, dynamic, user-centred platform, the project removed barriers for disabled, neurodiverse and lower socio-economic candidates, improved operational delivery, and elevated the experience for thousands of applicants. The results speak for themselves:
- 63% increase in successful candidates with disabilities
- 120% increase in success rates for minority and lower socio-economic groups
- 94% of candidates report an engaging experience
- 13 industry awards won and now a flagship model for inclusive service design in government.
“CACI was instrumental in helping us achieve our project goals on time and within budget. Their attention to detail, problem solving abilities, and proactive approach to addressing challenges were truly impressive. Not only did the CACI team deliver high-quality work, but they also maintained excellent communication throughout the project, seeking feedback to ensure that the project was aligned to our vision.” Cabinet Office
Highly commended – Best Customer Centric Strategy – Revolutionising easyJet’s communication ecosystem
easyJet’s collaboration with CACI reimagined its disruption communications strategy and MarTech ecosystem to put the customer firmly at the heart of every interaction. Using a human-centred approach and deep behavioural and demographic insights, the project delivered a scalable, real-time communications platform supported by a new end-to-end journey blueprint and a toolkit with over 200 tactical recommendations for disrupted travellers.
The result? Clearer, more empathetic messaging during disruption, reduced refund requests, improved CSAT scores, and enhanced campaign performance — including a 21% increase in click-through rate and more than double the revenue per email during their major Winter Sale. This work helping easyJet build long-term trust and lead the category in customer-first disruption management.
“These best-of-breed tools will pave the way for real-time, customer-centric communications at easyJet, making us one step closer to “making it easy for our customers”, by delivering a unified view of the customer enabling the orchestration of marketing and service comms across numerous markets.” Senior Programme & Project Manager, EasyJet
Shortlisted – Best Use of Innovation in Customer Engagement Award – Supporting frontline officers and transforming victim experience for the College of Policing
CACI’s collaboration with the College of Policing on the Operation Soteria project delivered a pioneering Progressive Web App that gives frontline officers secure, real-time access to national guidance on rape and serious sexual offence investigations (RASSO) — even in low-signal, high-pressure environments.
Designed with officers, legal experts and DEI specialists, the intuitive, inclusive app uses AI-powered natural language search and role-based filtering to deliver verified answers instantly. It’s shaping how policing guidance is accessed — removing friction, improving consistency, and empowering officers to act with assured, trauma-informed victim sensitivity.
Making an impact on customer and employee experience
Across these projects, one theme stands out: the need for great human experience is universal.
Whether helping an airline communicate during disruption, enabling police officers to access critical guidance, or transforming graduate recruitment for inclusivity, CACI delivers solutions that combine strategy, technology, data and human insight. We don’t just build platforms — our specialists build confidence, clarity, and connection fit for tomorrow’s world.
“This winning recognition is a testament to the power of co-creation, empathy, and innovation. We’re so proud of this recognition and grateful to our clients – the Cabinet Office, easyJet and the College of Policing – for trusting us to deliver change that matters. Congratulations to all Engage Awards winners and finalists. Together, we’re shaping a future where every interaction counts.” — Ananya Sadera, Senior Vice President, Experience & Transformation, CACI
So, if you’re looking to build connections and brilliant experiences for your customers and colleagues, please do get in touch. We’d love to be celebrating an Engage Award win with you in 2026 and beyond.