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A Retail Finance Benchmarking Update

Thursday 26 March 2020


Paul Kenny's picture
By Paul Kenny

I’m pleased to say that it’s been a seamless transition to WFH for us, and we are very much business as usual, albeit in unusual times.

Measuring the market impact
In our weekly services, we’re tracking the impact of Covid-19, and we’re seeing:

  • mortgage applications holding up pretty well, but a little further down in London, where the case values are so much higher
  • the weakest of ISA seasons, now in its fourth week
  • the shifting channel impact on case values in unsecured personal loan applications

If you’re not receiving our weekly commentaries, just let us know and we’ll get you added to the distribution lists.

Welcoming 12 new member brands
I’m delighted to welcome 12 new brands to our services for 2020. We always add our new members in the January cycles, so that everyone is assured that the trends over the remaining 11 months are indicative of genuine developments in the market. This time around, we’ve added:

  • Savings: Coventry Building Society, Ford Money, Newcastle Building Society and Ulster Bank North
  • Mortgages: Coventry Building Society, Hodge Bank and Ulster Bank North
  • Personal Loans: Admiral Loans, besavvi, first direct, Hitachi, M&S Bank, MBNA and RateSetter

Help us to help you
I’m reaching out to you now with two requests, both aimed at helping us help you.

  1. If you have any influence over getting your data to us as early in the week as possible, and within a handful of days of month end, then please exert that influence. The sooner we can publish your performance in the context of the market, the more valuable it will be to you.
  2. If you want a dashboard or report tweaking, if you want to chew over what’s going on, or if you need help with some analysis, then call us. We’d be delighted to help you make sense of an extraordinary time.

Above all, stay safe.



A Retail Finance Benchmarking Update