Circle Newsroom

CACI achieves ISO 20000 accreditation

As part of CACI’s ongoing efforts to enhance our service delivery to our customers, we’re delighted to announce that we have achieved the ISO 20000 service management certification. Our team has worked incredibly hard to align our practices with those outlined by ITIL, and the awarding of this certification is reward for all that hard work.

The ISO 20000 certification sits alongside our ISO 9001, 14001 and 27001 certifications and demonstrates CACI’s commitment to delivering the best possible service and ongoing support to our customers. To achieve the ISO 20000 standard, we have streamlined our processes and procedures and improved the ways we manage customer service. For example, we now use dashboards to monitor customer reviews and track feedback and internal improvement against these.

I’m delighted that we have been awarded the ISO 20000 certification,” says Matt Cooper, Senior Vice President at CACI. “It provides a further layer of assurance to our customers and inspires increased confidence in our solutions. Furthermore, it highlights the robust data security controls that we have in place, demonstrating the quality of, and ongoing commitment to, our products and services and best practices that we apply as a company.

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