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Call Centre Demand BT
Monday 3 December 2018
For an organisation as large and complex as BT, running an efficient and cost-effective call centre is critical. To support this, the company’s data scientists use forecast modelling to predict the future, boost customer satisfaction, and save money.
John Tansley's picture
BYJohn Tansley
Friday 26 October 2018
AI is gaining rapid traction in marketing, but what does the future actually hold? Matt Jarman examines how marketers’ roles are likely to change – now, and in the future.
Matt Jarman's picture
BYMatt Jarman
Artifical Intelligence
Friday 26 October 2018
When you hear “Artificial Intelligence” or “AI”, what does it mean to you? There are many relevant and immediate applications of AI that are already playing a part in everyday commercial organisations. Is your organisation deploying any of them yet?
Mike Wilkinson's picture