Customer Insight & Analysis :
020 7605 7022

Retail finance benchmarking

The best way for banks and building societies
to understand their performance


CACI's Retail Finance Benchmarking team operates a series of member-subscribed databases, specifically for use by leading banks and building societies.

We maintain three databases, for Current Account & Savings (CSDB), Mortgages  (MMDB) and Personal Loans (PLDB). These are updated on a monthly basis and offer members geo-demographic insight into not just their own data, but also a pooled, anonymous view of the rest of market, right down to postal district.

Being totally objective, and with extraordinarily granular detail, they provide a unique way of determining performance against the market. Our clients use the data to help make more informed decisions on everything from product development, pricing, channel strategy and branch performance to customer acquisition and retention.

We also maintain a series of weekly reporting services. These give the earliest possible feedback on how those decisions have been received by the market, and  spot the first signs of shifts in demand.

Membership of the databases brings with it many other benefits:

  • Regular account management visits
  • On-site training
  • Formal presentations
  • Tailored report books
  • Access to our analysts to answer ad hoc queries
  • Project work
  • Attendance at annual conferences

Please click here to see our Members' Charter.

CACI's Market Databases members:
  • Bank of Ireland
    - Post Office Money
  • Barclays
  • CYBG
    - Clydesdale Bank
    - Virgin Money
    - Yorkshire Bank
  • Cumberland Building Society
  • Furness Building Society
  • HSBC
  • Leeds Building Society
  • Lloyds Banking Group
    - Bank of Scotland
    - Birmingham Midshires
    - Halifax
    - Intelligent Finance
    - Lloyds
    - The Mortgage Business
  • Marcus by Goldman Sachs
  • National Savings & Investments


  • Nationwide Building Society
    - The Mortgage Works
  • Nottingham Building Society
  • Paragon Bank
  • Principality Building Society
  • RBS Group
    - NatWest
    - RBS
    - Ulster Bank North
  • Sainsbury's Bank
  • Santander
  • Shawbrook Bank
  • Skipton Building Society
  • Tesco Bank
  • TSB
  • Yorkshire Building Society
    - Accord
    - Chelsea Building Society


What's New

Paul Kenny, Director of CACI's Retail Finance Benchmarking division interviews Savings Guru founder James Blower.
Read part 2 of The Savings Guru's interview touching on M&As, consumer behaviour, open banking and AI.
White Paper
Future of Digital Banking 2018
How changing behaviours will impact the channels your customers use

Related Products

  • Forecaster provides a standard, easy to use platform for all forecasts
    CACI Forecaster product logo
  • Digital channels and social media with tablet
    Enables brands and agencies to deliver consistent targeting strategies across display, social, email, web and direct mail.
    Online Audiences Product Logo
  • Bringing together some of the best customer, location and lifestyle data...
  • Man using tablet whilst holding bank card
    Fresco is the UK’s most powerful, and most insightful, financial services segmentation tool...
    CACI Fresco product logo

Interested in our services?

020 7605 7022