General enquiries :
+44 (0)20 7602 6000
Waitrose & Partners

Why CACI have been a key IT Service Partner for Waitrose for over 10 years.

CACI have been a key IT Service Partner for Waitrose & Partners for over 10 years. Explore the challenges Waitrose faced and how CACI Digital Solutions helped them overcome these challenges.

The Challenge

  • Existing IT Systems had evolved over a long period of time and had become increasingly difficult and expensive to maintain due to being developed in older technologies
  • Some of these systems were being sun-set and replaced by more modern technologies. Others needed to be estabilised
  • Resources with the relevant skills needed to support the platforms were becoming difficult to find
  • Most of the systems needed to be active 24/7 and out of hours support was difficult to provide
  • Support of legacy systems, while simultaneously learning and implementing newer technologies proved challenging - resources became stretched
  • Innovation and competitiveness required the introduction of mobile applications, giving Waitrose & Partners customers more choice and a better shopping experience

The Solution

  • We established a number of cross-functional teams comprising of Architects, BAs and Developers
  • Flexibility of technical resources was ensured to flex across multiple systems and technologies. This allowed us to cover different peaks in demand 
  • We helped Waitrose establish their own in house mobile centre of excellence 
  • We became SME’s for business critical systems including Transport, Supply Chain, Mobile, Product, Lotus Notes, Domino Infrastructure and Integration (BusinessWare and MQ)
  • Skills were provided in multiple technologies such as COBOL, CICS, RPGIII, RPG 400, Java, BusinessWare, UNIX, JES2, Xamarin, EPoS, DB2, SQL Server and Oracle
  • Specialised skills, such as Data Modelling / Data Modeller, were provisioned
  • We successfully ran projects including re-platforming Unix Servers, stabilising overnight batch processing and replacement of old Windows CE applications onto Android handsets
  • Projects for the technical component of store refits and new store openings were run

The Results

  • Waitrose & Partners staff were freed up to prioritise their focus on the introduction of new systems
  • A team of flexible, multi-skilled consultants that have experience of the Waitrose & Partners business were created. This team are able to move from project to project across multiple technologies as demand requires
  • Development and 24/7 support services are provided, with the team growing to over 30 people
  • Management and support of systems through peak trading times including Easter, Black Friday and Christmas
  • Integration with new innovative technology such as home delivery, click & collect and self- scanning - on customers own devices as well as Waitrose's own scanning devices

Further information

Email us on Techsolutions@caci.co.uk to find out more about our managed service offering and how we can help your team.

"One of the key benefits to working with a trusted partner is that CACI recognised that one size doesn’t fit all. They provided an approach that was bespoke to the organisation that could be successfully delivered to provide a solution that ensured all of Waitrose’s business needs were noticeably met."

Matthew Hallet
Partner & Application Operations Manager
UK Headquarters
Kensington

Kensington Village
Avonmore Road
London
W14 8TS View Kensington office map

 

CACI have been a key IT Service Partner for Waitrose & Partners for over 10 years. Explore the challenges Waitrose faced and how CACI Digital Solutions helped them overcome these challenges in our case study. 

Waitrose & Partners