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DX (Group) plc

Server-based Truckstops delivers on major DX delivery contract


DX, established in 1975, is a leading independent mail, parcels and logistics end to end network operator in the UK and Ireland (Eire). The company provides proven next day delivery services for mail, parcels and 2-Man deliveries to both business and residential addresses, for public and private sector companies. In particular, we specialise in next day or scheduled delivery of time sensitive, mission critical and high value items for B2B and B2C customers.


  • Explaining the thinking behind DX’s implementation, account director Steve Bescoby says: “We are delivering to recipients who mostly work from private addresses, but are usually out and about. They need to know exactly when deliveries will be made, so that they can be on hand to receive them."
  • In the past, deliveries were made on a cyclical basis. “For instance, a given agent might expect a delivery on the third Tuesday of every month,” Steve says. “But this was inflexible, and failed to take account of existing stocks at the agent’s premises. It also relied on manual scheduling of up to 210 routes a day, which inevitably made it difficult to produce the most efficient routes.”


  • His confidence was reinforced by the approach of the Truckstops team. “We were impressed with their ability to ‘play back’ our requirements to us, showing a quick understanding of what we needed. They made clear what Truckstops could do ‘out of the box’ and what would involve additional development work to meet our requirements.”
  • DX wanted to install Truckstops at a central location, but to continue to schedule routes locally at each of the 14 locations where the vans were based. “This is an operation where local knowledge and familiarity with individual recipients is invaluable. We felt that moving to a centralised ‘control tower’ planning system might compromise that hands-on approach.”


  1. CACI already offered a server-based version of Truckstops, making it ideal for this approach. The application is accessed by the different locations via DX’s existing IT network, and each of the the local teams schedules its delivery rounds just as if Truckstops were installed on a computer on site.
  2. Truckstops now schedules daily deliveries for the whole operation on a dynamic basis. “We let Truckstops do 95 per cent of the job, but then we allow our local teams to fine-tune the result. This gives us more flexibility to reflect special requirements.” Truckstops makes this process especially easy; call points can be dragged interactively between proposed routes on a screen map, and Truckstops will automatically flag up any instance where weight or time constraints would be compromised.
  3. DX Logistics has taken full advantage of Truckstops’ ability to respect time windows for individual call points. “Now we can offer recipients timed delivery slots, which helps them manage their own time more efficiently.” There are also benefits at the head office, he says. “Truckstops makes it easy to export delivery schedules to other applications. This helps us to provide our customer with accurate delivery pre-notifications, and it enhances product traceability.”

Further information

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“Truckstops has enabled DX to establish a better-structured and more efficient route network for this operation; to offer timed deliveries that better suit the needs of the recipients; and to provide both the recipient and our primary customer with more timely and accurate delivery information.”

Steve Bescoby, Account Director
DX (Group) plc
UK Headquarters

Kensington Village
Avonmore Road
W14 8TS View Kensington office map



DX (Group) plc