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Argos - Legacy Managed Service

Why CACI Application services have been a key IT Service Partner to Argos for over 20 years.

Argos is one of the most recognised retail brands operating in the UK and Ireland and a subsidiary of Sainsbury's. The company has almost 900 retail shops, around 29 million yearly shop customers and nearly a billion online visits per year, making it one of the largest high street retailers in the UK.

We’re proud to say that CACI Application Services have been a key IT Service Partner to Argos for over 20 years.

The Challenge

  • The existing IT Systems had evolved over a long period of time and had become increasingly difficult and expensive to maintain.
  • Limited inhouse resources with the skills needed that were rapidly becoming difficult to find.
  • This meant it was increasingly difficult to develop and support Back Office Business Critical Store systems that are used across all the stores in the UK.
  • Expectation to also focus on the digital transformation of Argos and give customers more choice and a better shopping experience.

The Solution

  • An end to end team of Technical Project Managers, Business Analysts, Developers, Testers and Environment Managers were put in place by CACI Application Services.
  • We provided skills in multiple technologies such as COBOL, Visual Basic, UNIX and EPOS.
  • We successfully ran projects including sales/purchasing data warehouse, catalogue production, supply chain, integration with Retail J tills system, loyalty card application, Regional fulfilment centres (RFC), Voice stock Management, Digital Transformation, card accreditation and PCI compliance.
  • We manage applications covering tills, kiosks and servers to provide a combined and integrated set of stores applications.
  • We put in place a fully kitted server room with mock stores, configuration of servers, tills and kiosks to enable testing of an integrated set of stores applications.

The Results

  • All Development and 24/7 Support has been provided by CACI Application Services since 2004, with the team varying in size from 10 to 25 people.
  • Full management and support of systems through peak trading times including Easter, Black Friday and Christmas.
  • This freed up time for Argos IT team to support other aspects of the business.
  • Integration with new innovative technology for digital stores such as mobile print & scan, voice pick, click & collect and customer kiosk.
  • We won an industry award for our voice stock management solution.

Further information

Email us on ASG_Enquires@caci.co.uk to find out more about how we can help you with your Managed Service.

Office
Richmond

Avalon House, 72 Lower Mortlake Road
Richmond
TW9 2YJ
United Kingdom

 

Why CACI Application services have been a key IT Service Partner to Argos for over 20 years.

Argos - Legacy Managed Service