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Senior Retail Service Technician

Senior Retail Epos Hardware Service Technician

Location - Bracknell, Berkshire. 

Application Services Group, a Division of CACI Ltd and an IT Services Consultancy, is currently seeking to expand the team on site with a major blue-chip retail client of ours.

We are currently looking for a Senior Retail (Epos, Hardware) Service Technician with experience of managing retail store new build/re-fits in relation to Networks, Servers, Routers, Self Service terminals, Racks, POS Systems ETC.
There will be an occasional requirement to visit Branches to carry out implementations, so you must be prepared to work out of hours at diverse UK store locations when required.

The role will involve carrying out project management, coordination and implementation activities of Retail Store specific IT infrastructure/hardware, as part of large or complex implementation projects for new/refurbished stores, warehouses, distribution centres or other operational areas.

The role responsibilities include:

• Design physical environment (cabinet, racks etc) for server and network equipment
• Assist project teams in planning of upgrades to existing and new stores
• Manage retail store implementation projects
• Liaise with internal teams and 3rd party retail store technical implementation teams to drive completion of work within agreed timeframes and at required level of standards.
• Supplier & product management responsibilities
• Troubleshoot issues yourself and if required, escalate to the appropriate team making sure they are resolved in a timely manner.

Mandatory Requirements/skills for this role:

• Good understanding of retail store networking and Infrastructure
• Physical Rack installations
• Firmware upgrades to physical equipment including routers, POS systems, cabling etc
• Requires an element of OS operation on hardware devices, so general infrastructure skills (server related) will be beneficial but the you won't have day-to day duties within Windows Server
• General networking skills to diagnose site issues
• General all-rounder with good work ethic
• Working hours will be varied and required night work (on occasion) to operate while stores are closed. The successful candidate will need to work within the stores during the day, so will need to be customer facing with good communication skills
• Must be able to work well with a team.

Desirable experience/skills for this role:

Prince2 accreditation would be beneficial – Training to obtain PRINCE 2 accreditation will be provided. 

To apply for this role, please send your CV to dgseir@caci.co.uk