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Retail IT PoS System Technical Support Analyst

Retail IT System ( Hand Held Devices / Self Service kiosks, Service Counter Scales, EFT Payments, Click & Collect, PoS) Technical Support Analyst - Bracknell, Berkshire - £50,000 plus an excellent benefits package.

Application Services Group, a Division of CACI Ltd and an IT Services Consultancy, is currently seeking to expand the team on site with a major blue-chip corporate client of ours.

We are currently looking for a Retail IT Systems Technical Analysts/POS SME to provide a point of escalation for all POS enquires, dealing with broken Kit and dealing with third party maintenance teams, wincore, etc.

The role is to provide support to the existing IT Software Retail Systems Operations team providing support to 350+ Retail Branches.

This role is based in Bracknell providing analytical and some technical support as a Subject Matter Expert.

Day to day activities include:

  • 3rd line technical analysis
  • Not writing code - as an SME in technical and functional use of services
  • Handling daily Incident, Problem and Change management liaising with all levels of Partners within the Retail Organisation as well as 3rd party suppliers
  • Reviewing and understanding log files - looking for pragmatic fixes and managing fixes as required through 3rd party suppliers
  • Plan maintenance work and release planning including technical updates
  • Work with development teams to help with the transition of new releases into support

Mandatory Skills – must have for this role.        

  • Remote IT Support experience within retail stores of Hand Held Devices / Self Service kiosks, Service Counter Scales, EFT Payments, Click & Collect, PoS
  • Experience of working in a support function in a fast moving, customer facing environment
  • Good communicator at all levels of the organisation
  • ITIL foundation training.
  • There may be a requirement to visit a Branch in a support capacity, however this would be very occasional and there could be some late working at peak times.

Please email your CV to dgseir@caci.co.uk quoting Ref:2364