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IT Retail Systems 3rd Line Support Analyst

IT Retail Systems 3rd Line Support Analyst - Bracknell - £40000-50000 plus benefits.

IT Retail Systems 3rd Line Support Analyst - Bracknell - £40000-50000 plus benefits.

We are currently seeking to hire an IT Retail Systems 3rd Line Support Analyst with experience of providing analytical and technical support for IT retail systems within the Retail or FMCG industries. 

You will be a technical resource to support the existing Epos Retail Systems Operations team for retail branches. However, exposure to supporting Epos software systems is not mandatory, as long as you possess Retail or FMCG industry experience, IT Application support at 3rd level and able to run SQL queries.

Mandatory Requirements:

•Retail or FMCG Industries
•Running SQL quires
•2nd – 3rd line Software/Application support.

Desirable Recruitments:

•Good understanding of ServiceNow or similar incident reporting/service management processes
•Experience of supporting Epos / Pos,
•External relationship management
•Experience of working across different departments
•ITIL – Service Management Methodology
•Work with development teams to help with the transition of new releases into support.
•Commercial experience of working with 3rd party suppliers.
•Understanding of the retail environment and IT process required including Incidents, Problems & Problem Solving, and Change Management required.
•SME in technical and functional use of services
•Handling daily Incident, Problem and Change management liaising with all levels of Partners within the Retail Organisation as well as 3rd party suppliers
•Reviewing and understanding log files - looking for pragmatic fixes and managing fixes as required through 3rd party suppliers
•Plan maintenance work and release planning including technical updates.

Please email your CV to