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Graduate Client Services Administrator

About the Business Division

CACI’s Field Force Planning group provide a successful value driven solution, delivering change and efficiency across field force teams internationally, with an established client base from the FMCG/CPG and Field Marketing sectors around the World. Our solution is all about providing innovative insight and technology to optimise field sales teams, through headcount analysis, territory optimisation and route planning. This offers the significant benefits erase in call coverage and reduce sales revenue

We have grown to become the market leaders in sales force optimisation, with an established client base who include Mondelez, Wrigley, Nestle, Reckitt Benckiser, Reach Contact, Akzo Nobel, CPM, Heineken and Omega Pharmaceuticals. We answer real-world business questions, like: “Are the field sales teams the right size?” “How to avoid sales reps spending more time driving and planning than selling?” and “How can the sales teams be fully utilised?” By supplying a wide range of software, consultancy services and data solutions to support clients in deploying their field based sales and merchandising teams through territory optimisation and route planning. The Field Force Planning team are based in Birmingham Business Park.

About the Role

The Field Force Planning group is a team made up of a technical support, client services and highly motivated sales team, driven to deliver a robust and practical solution that adds a lot of value to our client’s sales teams. There is a lot of opportunity in this space, and we would like to bring in a Client Services Administrator to support our high-profile clients such as Imperial Tobacco, National Lottery Ireland, Wrigleys, Red Bull and Royal Caribbean Cruises as we grow. Once established in the role the ideal candidate would be expected to independently run client projects, deliver client training and be responsible for the technical side of account management for a select list of clients.

Primarily this is a role with a lot of room for development. The right candidate will be on a journey to become a successful client facing software consultant with strong analytical, communication, organisation and commercial skills. The role will be challenging while importantly working in a supportive environment. As well as providing an opportunity to attend a series of workshops to support cognitive skills and development whilst increasing your personal impact, writing with impact, presentation skills, networking skills, building resilience, handling difficult situations and generation communication.

Key Requirements

  • Provide first line support to the client base
  • Assist with system builds
  • Understand and develop QA skills to monitor the system by sharing feedback with the Client Services team
  • Assist with non-UK country data processing while being supported by an experienced member of the team
  • Assist with client project delivery with the goal of transitioning to project lead with support from a senior member towards the end of the 6 to 9-month period

About You

  • 2:1 Degree in Geography or GIS.
  • Communication, self-motivation, time management, teamwork, flexibility, familiar with Microsoft Excel
  • Familiar with GIS software
  • Personable, problem solving, diligent
  • The ability to absorb complex solutions and present them with simplicity; understand technical information and think laterally to deliver a variety of solutions
  • Excellent relationship building skills
  • A real attention to detail
  • Full driving licence
  • IT Literate (MS Office)


All applicants must be eligible to work in the UK on a permanent basis


Please note that CACI does not accept unsolicited CVs from recruiters or employment agencies. CACI only works with carefully selected recruiters and agencies who have signed CACI’s standard recruitment agreement. If a recruiter or agency submits a CV or candidate to CACI, absent a signed agreement, CACI will not pay (or consider payment of) any referral or recruiter fee or any other type of compensation. CACI and its hiring managers reserve the right to use, pursue and/or hire any such CV(s) and candidate(s) at any time, without any financial or other obligation to the recruiter or agency.