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PCG News Wrap Up 17 May 2019

Friday 17 May 2019

Laura Symes's picture
By Laura Symes

Here’s what the Property Consulting Group have been talking about this week…

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Welcome to CACI’s Property Consulting Group’s News Wrap Up Blog.

Keeping up to date with the latest news and emerging trends in the retail and leisure sector is key to supporting the project work we do with our clients. This means our team are constantly searching for relevant news stories, so we thought we’d share some of the best ones we have been talking about recently with you.


1. The new cashback app ‘intu Pocket’ aims to drive footfall and sales across the real estate giant’s shopping centre portfolio.

The new app will give shoppers 2% cashback on purchases made at shops and restaurants across intu’s 14 retail destinations in the UK. Read more here 


2. Ebay will be making a collaborative push into physical retail with a pop-up store based in Wolverhampton, which will host products from 40 small, and local companies.

Businesses will be able to showcase their products on a regular rotation, and shoppers can take part in interactive workshops and seminars at the pop-up. Read more here


3. Ikea have committed to becoming People and Planet Positive, but what does this mean, and how are they achieving it?

Read more here

To become a sustainable enterprise involves influencing the consumer demand side of the business as well as the material supply side

Retail Gazette 2019

4. Retail chatbots are transforming retail, and could drive $7.3 billion in retail sales this year.

Automated customer services could dramatically reduce costs for retailers, whilst providing a much more flexible and efficient service for shoppers. Read more about retail chatbots 


5. WhatsApp have announced the social media app will feature product catalogues and instant payments, to expand their reach into online retail.

Mark Zuckerberg wants users to be able to send money as easily as sending a picture. Read more here


6. WHSmith has widened their retail presence in Asia in partnership with the King Power Group, to Singapore.

The retailer previously only covered Hong Kong, but with their new international outlook, the retailer will be opening in airports, rail stations, shopping centres and ferry terminals. Read more about WHSmith expansion here


7. A luxurious pop-up store, Re-Told, opened its doors in Marylebone to raise money for Harrods’ long standing charity partner, the NSPCC.

The pop-up is making an appearance for the second year running and will hold specialist events and workshops for the public. Read more here

Fitting Technology

One of the largest problems for retailers are serial returners, which is why Marks and Spencer have invested in specialist 3D fitting technology that allows customers to find their perfect size.  

Nike produces a mobile app which can scan the customers’ feet to tell them what shoe size they are.

Texel, the software which creates digital avatars for shoppers, will be available in-store and on a smartphone app in the near future. Store associates within Nike have the technology enabled on mobile devices they carry around in stores.

Read more about fitting technology here and here 


8. Competing with discount retailers, Tesco are stocking Jack’s-branded products to celebrate its 100th birthday.

The discounted products will be stocked alongside Tesco main own-brand ranges where prices will range between 55p and £1.50. Read more here


9. Can fast fulfilment give brick-and-mortar beauty brands an advantage over competitors?

Retailers may soon be able to provide try on, return and buy again services, given the store has the right operations in place to provide the same instant gratification experience to customers that buy online. Read more


10. Take a look at the latest property concept, where businesses are redeveloping dying malls into office complexes.

Shared working spaces are becoming increasingly popular, and by locating in malls, landlords and surrounding residential communities can still benefit from remaining stores and restaurants, capitalise on the steady flow of visitors throughout the day with an increased footfall from workers. Read more here

Workers want to live and work in city centres, and they want amenities such as restaurants and gyms in walking distance, especially as working hours continue to extend beyond the typical 9-to-5 workday; converted malls can provide those

Jones Lang LaSalle, 2019

11. Amazon and Next have partnered together to launch collection points within hundreds of Next stores.

Many stores are increasing their e-commerce presence amidst the tough environment for bricks-and-mortar retailers, including Marks and Spencer who partnered with Ocado in February, to provide home delivery services for the first time. Read more about Amazon and Next here


12. The UK government announces a new register which will allow prospective retail tenants to quickly check ownership and speed up the letting process.

It hopes to make finding out who owns empty buildings on the high street easier in a bid to revitalise the UK's retail sector. Read more 

Pets at Home has a million-pound makeover which sees the stores offering a fully immersive and ‘paw-some’ experience for both shoppers and pets.

Pets at Home retail has transformed into an innovative ‘pet village’ with groom rooms, revamped veterinary practices, washing stations, selfie spots and pet care classes.

Read more here


Get in touch if you would like to find out more, arrange a meeting or discuss any of this in more detail.

If you would like to receive this blog straight to your inbox every fortnight, sign up here.

Our team are constantly searching for relevant news stories, so we thought we’d share some of the best ones we have been talking about recently with you.

PCG News Wrap Up 17 May 2019