Abbey

Abbey is one of the largest providers of mortgages and savings in the UK. They wanted to undertake an appraisal of the existing retail estate’s performance, a detailed review of their retail operation.

CACI’s expert consultants applied a decision tree approach to develop costed recommendations for each branch based on combining performance and profit models with the Abbey’s own performance indicators. Site-specific recommendations including closures, openings, mergers, extensions, relocations and refurbishments were agreed with the sign off of a £200million capital expenditure budget offering returns double the company’s required internal rate of return.

“From the outset we knew that CACI would deliver. What surprised us was the depth of insight that we gained. On completion we had the most comprehensive network review of any bank’s branch network: a cornerstone of our network strategy” Abbey