The VGA transforms public sector websites into friendly and easy to use resources that allow citizens to help themselves.
The Virtual Government Assistant helps to facilitate online self-service, resulting in considerable benefit to the public sector in terms of improving customer satisfaction whilst simultaneously reducing costs.
In doing so, the Virtual Government Assistant helps government organisations to reduce avoidable contact by making it easy for citizens to find the answers they need first time, using the online channel.
The Virtual Government Assistant is a proven solution currently being used by both local and central government clients including DirectGov, Business Link, Bradford Metropolitan District Council, Derby City Council and South Lanarkshire Council.
See examples of the Virtual Government Assistant in use:
National Rail Enquiries - Ask Lisa
Milton Keynes Council - Ask Shak / Jo
