We understand that there is no margin for error in the delivery of a public sector online service. As such we offer maintenance and support, including Live Service Support, giving clients access to our services 24 hours a day.
Our Service Directors are qualified ITIL V3 experts and our support services adhere to ITIL framework procedures. We ensure solutions are tuned to peak demand, are easily deployable, thoroughly documented and offer the correct auditing features to quickly track any problems that may arise.
Clients using our Live Service support can expect:
- A robust, secure, uninterupted service
- Reduced total cost of ownership
- A support plan tailored to their needs including 24x7 on-call support
As evidenced by our ISO 20001 quality management certification, our support services provide a critical framework for managing business continuity, release management and security.