We have developed an Automated Forms Processing (AFP) solution that can scan, capture and process any type and volume of paper or web-based forms.
Utilising the very latest in data capture and character recognition technologies, AFP works by allowing typed or handwritten data held on a form to be automatically captured, recognised and integrated into any back office application for immediate action and review.
Streamlining benefit claims processing
For local authorities, AFP has been designed to process documents including New Benefit Claims, Change of Circumstances and Single Person Discounts. It automates the entire processing cycle, involves very little data entry, and reduces the amount of time and resource involved in processing these documents. As a result, Benefit Assessors can be redeployed to front line service delivery and other higher value tasks, whilst the local authority can benefit from improved performance targets relating to the speed and accuracy in claims handling.
In summary, AFP has been proven to:
- Reduce data entry and processing times
- Increase data accuracy
- Lower costs
- Improve staff utilisation
- Support front line service delivery
Related Case Study
South Gloucestershire Council has used AFP to streamline benefit claims processing and as a result make dramatic improvements to its CPA rating.