Understanding your customers is key to communicating with them. We will help you understand them using a range of customer analysis and profiling tools and techniques.
Customer profiling can show you key customer characteristics and how they compare to the population at large. We can map the geographical distribution of your customers and show you which parts of the country are strongest for you. We can segment your customers into distinct types and bring them to life with detailed pen portraits.
Increasing the value of your customer base
Your customers are your most valuable asset. They can be costly to acquire but easy to lose. Through analysis of recent behaviour, we can help you identify customers at risk of defection (or churn) and implement programmes to re-engage them. We can help to target market resource where it will pay most dividends by calculating the profitability of different customer types and their lifetime value to your business. We can build models that will predict likely future customer purchase behaviour to ensure you offer the right product at the right time. And we can even measure the sensitivity of customers to price changes.
Where is the potential in the market
We can estimate the size of the market for your products and services at a national and local level through proven customer insight and customer analysis techniques, and we can measure this market opportunity by key customer segments. Our experts can also calculate your share of a customer's total spend on a specific product or service, what we call your "share of wallet". We can forecast future potential value of the market as a whole and of your customers. Our services will help you to improve your customer insight.