The future of Financial Services in this multi-channel era

Customers expect organisations to listen, think and communicate relevant messages across all channels - branch, phone, direct mail, digital and social media.

But how do you engage with your customers in a way that is both realistic in the current economic environment and builds deeper customer relationships?

Join us at CACI's FREE seminar at the May Fair Hotel on the of 16th February to hear practical insight into how:

- Customers are changing the channels they use for information, buying new products and managing their relationships

- Branch planning needs to evolve in a multi-channel world

- To harness social media appropriately to create a two-way conversation that complements existing channels

Who is it for:
Those interested in the changes facing Retail Banking and Building Societies, working in strategy, distribution, marketing, digital and branch network strategy teams.