07.12.09. EzGov Europe, a CACI Limited company, today announced the successful completion of a project to provide the UK Border Agency with a new online appointment booking system.

The new system was commissioned by the UK Border Agency's ID Cards for Foreign Nationals (ICFN) programme to help reduce the pressure on call centre staff, process applications more efficiently and improve customer choice and service.

To date, the UK Border Agency has handled more than 30,000 online application appointments and has more than 50,000 registered users. The system was launched in September 2009 and developed in just 8 weeks to meet the UK Border Agency's business critical timeframes.

EzGov Europe will host the solution and provide ongoing support and system development as required.

Rob Carolan, Programme Director at the UK Border Agency said, "As a Government agency we have to continually improve our processes, make them more efficient and ensure best value. This system allows us to do this. It is a fast, simple and convenient way for customers to secure an appointment slot, allowing them to book a time that suits them, whilst allowing us to free up contact centre agents for other calls. The system has been a great success even after such a short space of time and has been a welcome improvement for our customers"

Commenting from CACI, Simon Tyrell, Director at EzGov, added: "We're delighted to be helping the UK Border Agency in improving customer service and reducing costs - two key challenges facing all government agencies. This is another example of how our online systems development expertise can make a real difference and we look forward to working with UKBA to further enhance their services."

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Editor notes:

About UK Border Agency
The UK Border Agency is an agency of the Home Office. The Agency was formed in April 2008 to improve the United Kingdom's security through stronger border protection while welcoming legitimate travellers and trade.

The Agency brings together the work previously carried out by the Border and Immigration Agency, customs detection work at the border from Her Majesty's Revenue & Customs, and UK Visa Services from the Foreign & Commonwealth Office.

We are a global organisation with around 24,000 staff - including more than 9,000 warranted officers - operating in local communities, at our borders and across 135 countries worldwide.

www.ukba.homeoffice.gov.uk

About EzGov Europe, a CACI Company
EzGov Europe builds and manages complex transformational government web solutions for public service organisations. Founded in 1999, the company is headquartered in London with offices in Birmingham (UK) and Amsterdam (NL). As one of the first companies to focus exclusively on enabling transformational government, EzGov has provided many of the most successful and highest volume public service web applications in the world.

EzGov Europe was acquired by CACI Limited in July 2009, forming a new business unit within the IT Solutions division specialising in online transactional systems for the public sector.

CACI is an accredited Buying Solutions supplier, specialising in application development, systems integration and ICT consultancy and security services.

www.ezgoveurope.com